I loved this hotel. I got a superior room, which has a little sitting room for one right on the Paseo, near the river. The room was spacious and comfortable. The hotel location was excellent between the Calatrava bridge and the Guggenheim museum. The front desk staff was very helpful.

Lovely staff, great breakfast, good location, and a very effective air conditioning unit!

The suite felt and smelt tired—this hotel has seen better days. I wasn’t a fan of the pink and green tinted windows and wish we had natural light throughout the unit. We easily found street parking nearby and only had to pay for a couple of hours since it was free between 7pm-9am. The hotel staff was nice and professional. Breakfast was good. Location couldn’t be beat and the neighborhood was calm-quiet.

This is a huge shout out to Patricia on the front desk without whom our experience would have been very different and not enjoyable. And a shout out to the cleaning staff who do a wonderful job. The difference in rooms is huge; standard rooms are small and light deprived with no view other than concrete. If you can, book the rooms at the front with a view of the river. Breakfast is difficult for vegetarians and after a while becomes repetitive. Despite being a 4-star, amenities are limited. Guggenheim is a 10mins walk away.

Friendly and helpful staff , good breakfast, they were able to check us in early. Good location.

We have been traveling through Spain for 3 weeks now and this hotel is by far the very best one! We upgrades to a junior suite with a sofa bed and the room was huge. The dining and living area were great for having meals. The hotel staff was extremely gracious and helpful. Also so convenient to have a parking garage. We loved the neighborhood as it was quiet and residential but just minutes across the bridge to the main spots.

Excellent location, great breakfast, clean and comfortable rooms. Recommended.

Effectivement efficient friendly service

I really appreciated the location, for example within walking distance of The Gugenheim. Additionally, as a solo traveller, I felt very safe. Other places I stayed in Spain were noisy but this hotel was quiet and peaceful.

Lovely clean rooms with great linen and nice bathroom. Very comfortable stay and walking distance to everywhere. Very quiet at night.

We came to the Hesperia after a long, 12-hour bus ride around the Portuguese and Spanish coasts. Our one night stay was to see the Bilbao Guggenheim Art Gallery. After the bus trip we were shagged and I think the helpful hotel manager took pity on two old fogies and upgraded us to a junior suite. It was very comfortable and well appointed and only a 300 metre walk to the Guggenheim. The furnishings were high quality modern and the bed very comfortable. The bathroom was likewise very modern and well set out. The breakfast next morning was of the good quality buffet style provided in four and five star hotels these days. The staff were helpful almost to a fault. The only glitch was that we arrived on a Sjunay evening and the restaurant was the bar area with a very limited menu with one of the wait-staff bumbling around looking as though could have done a course in hospitality. Would we go back thisn hotel again? You betcha That’s if we get the opportunity for a two or three day stay to take a good look around Bilbao which in Spain’s industrial heartland.

Great hotel near attractions. Friendly helpful staff. Will come again

The room we originally booked had a bad smell when we checked in and staff were kind enough to quickly find us a new room and give us a complimentary upgrade. After that, our stay was great. Our new room was clean and spacious, with a lovely view of the river. The location is convenient and walkable to the rest of the city. We would definitely stay here again!

Hotel was excellent in most areas. Central city location and very quiet. Staff was very helpful and professional. Good European breakfast with many options. Had a river view room which very nice/river view enhanced the room. Bed very comfortable. Two recommendations are to add conditioner to bathroom amenities and put safety skid strips in tub/shower to help prevent slipping. Definitely recommend this property and will stay here next visit.

Comfortable bed good shower great breakfast Really good value evening meal

A good hotel very well located for Guggenheim Gallery which is within sight just over the bridge.

Great location, easy access to everything. Staff were lovely, especially Rakel on reception, she was so helpful, friendly and pleasant. Clean rooms, bit minimalist and a bit tired in places, but very comfortable and very clean. Good breakfast, nice bar for a nightcap.

Great location at the center of everything. An incredible staff and a nice design made for a great stay.

Didn’t have conditioner. Very good room with simple stuff. Very small. Good bed and AC. Great location. Nobody make a comment about the platinum status or offered an upgraded or anything.

Fantastic room in a great location. Perfect for exploring all Bilbao had to offer. If we ever find ourselves back in Bilbao, we'd for sure stay here again. And the staff could not have been nicer, especially Patricia. She gave us great recommendations for restaurants to eat at, but also took the time to suggest stops on our drive to A Coruna. And she was super helpful in making sure the luggage that got lost during our flight made it to our room when the airlines delivered it. Thank you again for a wonderful stay!