Rude staff on arrive

Very Disappointing – Poor Service Despite having stayed at this hotel six times before, this visit was extremely disappointing. On arrival there was no welcome or basic courtesy from reception staff, who were more focused on another issue. Check-in was slow and poorly handled, with no explanation given. Things got worse when we reached the room and found the fridge locked. As a diabetic, I need a fridge to store medication. I was told someone would come in five minutes — after waiting over 20 minutes, I had to go back to reception myself. The response from a member of Luigi was rude, dismissive, and completely lacking any apology. Instead of resolving the issue, I was spoken to disrespectfully and even told I had a “bad attitude,” which was shocking and unacceptable. This reflects a serious lack of customer service and poor management oversight. Sadly, after multiple previous stays, I will not be returning.

Staff was not aware what a Hola Card was, and its outside of Barcelona so if you travel by public transit then it’s a long commute each way

Very clean

hotel very nice, and the room is cleaning, and the stuff so friendly.

Ok

Staff help, nice room, quiet

Lovely staff, spacious room, comfy bed. Room service number never was answered however.

Very clean and the staff was super !

All good !

The bedrooms were very comfortable and the staff were helpful and friendly. Unfortunately we specifically selected this hotel as it was near to the airport and advertised that it had a bar and a restaurant that served breakfast and dinner. This was particularly important due to its location on àn industrial estate. Neither of these options were available

The staff was always professional and courteous. The breakfast was exceptional. They made my first visit to Spain memorable.

Staff was extremely courteous and helpful.

Everything was good!

Every thing was very clean, the stuff was helpful and kind. Breakfast was 10/10 delicious hot and clean

The room was just right for us. My partner in-crime and I enjoyed our stay. The hotel staff was very helpful. Very highly recommend this hotel to anyone traveling to Barcelona.

Close to outlet

Ok

The restaurant

Clean efficient rooms, excellent restaurant, nice service