Check in was horrible and unfriendly. The lady was new so the man helped and he showed no respect and acted like I should know everything about the procedure. I felt like I was inconveniencing him. After two hours from arrival we finally sat down but not to eat as the restaurants were then closed or needed reservations. Problems, check-in location, no information at beginning where parking garage door is, finding parking spot, no guidance to room location, assistance by phone on hold over 15 minutes, fireplace didn’t work, toilet didn’t flush completely. Room alone was very nice and clean with washer dryer and full kitchen. Payment taken one week before with surprising information that parking was required and cost extra plus no smoking on property both should be mentioned at booking not one week before.

Asked for Mountain view. The receptionist was reluctant to provide it although the occupancy was around 5-10 percent

Very spacious and well appointed clean rooms. Excellent location. Great gym, pool and hot tubs (plural) and also has steam room and great bbq facilities right next to pool area. Beds were the most comfortable out of all the hotels we stayed in across our trip around USA and Canada. Family of 5 travelling from Australia. Stayed in a “room with den” kids sleeping on good sized sofa beds and had their own bathroom/toilet. Our bed was like sleeping on a cloud. Self contained kitchen was great and saved us lots of money on food and had filtered drinking water. Our bathroom had seperate shower and bath with massage jets which was a nice surprise as I don’t think it was mentioned in ad. Fireplace also adds a nice touch after a days skiing. Parking provided

True ski in/ski out-- the gondola was right outside the door! My family commented that this was probably the nicest ski accommodations that we've ever had-- as value travelers, we usually can't afford something in this category-- perhaps the "silver lining" of the bad snow season is that we could afford this luxury property for Spring Break.

What great stay at First Tracks, situated right by the Creekside Gondola, terrific amenities with the heated outdoor pool and hot tub not to mention the steam room. Great values for the money.

Really enjoyed our stay. Would highly recommend as ideal ski in ski out property.

Easy check-in. Beautiful big room right across from Creekside gondola.

Clean, friendly and helpful staff, great location

Excellent stay! We got an upgrade to a three bedroom suite which was super clean and comfortable for our family. The location can’t be beat. Would definitely stay here again.

Staff was extremely kind and accommodating!

Great location right beside the Creekside Gondola. Spacious, clean, fully equipped kitchen, washer, dryer, fireplace, ski lockers,and an outdoor hot tub & pool for those staying at the lodge. This is a top of the line experience. Easy access via YVR and a shuttle service (separate) that picks you up at the baggage claim area and drops you off at the front door of the lodge. I don't see how the experience could be any better nor easier. That's why we keep coming back. Four times so far and many more in the future.

Wonderful place to have vocation

Nice room

Excellent location.. Steps from the Creekside Gondola.

The lobby was absolutely spectacular. Big fireplace, chairs, couches everything was done up for Christmas. It was impeccable. The whole place is very clean.

Nice suite and friendly staffs!

We had a such a lovely relaxing time. Max at the front desk was a great host and very accommodating. Our room was very clean and which is so pertinent to an enjoyable stay.We had a beautiful view from our room and it was very peaceful. Creek side market is handy and has great healthy meals to pick up with minimal prep needed. This was a wonderful getaway and very stress free and just what we needed.And what a beautiful drive in the sea-to -sky highway.We look forward to returning soon! Thank you for all the quality and hard work all the staff contribute. Much Appreciated!

The suite and facilities were amazing.

The entire complex was clean and beautifully decorated. It is right at the bottom of whistler mountain. The gondola is only 300 feet away . Perfect location. Grocery store and restaurants close by and only 5 minute drive to whistler village, also bus stop close by.

Very convenient location within Creekside. I booked the 1 bedroom condo and the unit is clean and spacious.