I had a wonderful stay at the hotel. Everything was great overall. My only minor issue was that the bathroom was a bit small, but it didn’t really affect my experience. I speak English while the staff primarily spoke Spanish, but they were very willing to translate and assist me. They were extremely helpful and made me feel comfortable throughout my stay.

This hotel is located just a few blocks from the Santo Tomas train station, right behind a hospital. It’s decent for the price, I guess, but the cleanliness of my room was poor. The bedsheets and towels were stained, the bathroom sink was dirty, and the toilet was partially clogged—it needed to be flushed at least twice every time.

It was simple and easy

I love the place it’s near some places it’s my second time staying there

It was comfortable

My whole family got bites from bed bugs or some other pest. We asked for another set of bed sheets for one room because the other ones had urine or some other stains on them. They didn’t give us any even though they said they would. The shower was a complete joke - they were built for a person that is skinny as a 2x4. The shower doors were not made for these showers. We went to the restaurant for supper and all we got served was water and pop. The waitress never did come back to take a food order. We ended up ordering food from Uber Eats and we couldn’t eat it all - so I gave the unopened portions to the lobby staff for free. The staff spoke no English so it was very hard to communicate with them. We had 3 nights booked and decided we could only stay for one night because of the bed bugs, poor service, loud people in the hallways that security had to come and deal with, improperly set up bathrooms and overall not a very nice hotel to stay with family members. Would not recommend this hotel to anyone.

The room was clean; staff was helpful

La habitación estaba sucia, mal tenida, el personal del hotel nada afable, no ayudó en nada

Terrible customer service, i had to pay extra for two beds!!

The A/C was fine, but it shutdown at intervals. I am not sure whether that was a mechical issue. However, with minutrs of calling the front desk, the powrt was restored to the A/C--this occurred on 2 occasions during my stay. I also noticed the same with elevator, and when the front desk attendant was notified the power to the elevator was restored. I was surprised that guest had to pay for ice, which was priced very high--$2.00 for a pitcher

Nice bathroom

Friendly staff, up to date in cleanliness We need a fridge and microwave in the room though

Everytime fine

La cama no estaba comfortable y las Sabanas viejas pero limpias

Nice stay

A lot of noise both from outside and from the hallways, especially at night

I requested room cleaning the made the bed. Left trash on the dresser. The only pour something in the toilet no real cleaning. The front staff not very help and language issues. There were plenty nearby shop. No car to park

good for a short layover stay. facility is older but provided clean towels, clean room and bed. wifi was not reliable.

Place is good for a short time stay. Room service was good

It was okay but I think each room need a office fridge small fridge that will make it more comfortable that's all need