The Resort @ Dolphin Heads

Explore The Resort @ Dolphin Heads
7,4
Pleasant
From 506 reviews
Cleanliness

7,0

Room Comfort

6,8

Service and Facilites

7,4

Traveler Reviews The Resort @ Dolphin Heads

Number of reviews per page
20
40
Top reviews
melinda
4,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room needed better cleaning bed was like sleeping on a rock
Craig
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything was good just under staff
Michelle
icon-with Partner
with Partner
4,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room was in need of a decent clean. Thick dust on bathroom vent and on framed pictures in room. Sheer curtain mouldy and falling apart. Entry door sticks badly. Linen was clean and basic cleaning done. Such a shame this resort is run down. We booked as it said there was a restaurant but it was closed. The pool was beautiful and the grounds and gardens are well kept. Room was dated but we didn't care about that, it just needed a good clean and maintenance done. No beach access as only rock walls.
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Jessica
8,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Communication from property was great
Mark
icon-with Partner
with Partner
8,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

No reception but lady at bar courteous and helpful
Shontay
8,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was nice and clean
Rabeca
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The room was spotless; however, we had a problem with the water in the bathroom. It took us a long time to shower because, for some reason, the water would stop coming out, and we had to wait for it to start again.
Skye
icon-Leisure
Leisure
8,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was great, very clean. Beautiful view of the beach.
MICHAEL
icon-Business and Leisure
Business and Leisure
6,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Ants everywhere upstairs all over the inside table for 3days
Gavin
6,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room great pity restaurant wasn’t open on Saturday night
Vicki
icon-Leisure with Partner
Leisure with Partner
6,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

No staff around. Clean but needing maintenance. Lots of Ants. Verandah roof leaking. Outdoor table and chairs in need of replacing
Warren
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was great, view was fantastic, would recommend to others. Door lock needs replacing as very hard to open with key
Robyn
10,0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Spotless uncluttered room Easy check in Very obliging friendly hosts
Kristina
icon-Leisure with Partner
Leisure with Partner
4,0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The room was juat average, sliding door did not close properly and was very loud. Linens were slightly dirty, bathroom light was broken and didnt turn on, tv was broken and didnt work. Staff was very limited so couldnt even ask for help. The facility expected you to leave the dishes clean before leaving (otherwise a charge) however, no sink - we had to wash dishes in the bathroom sink and no supplies were prvided. Ants everywhere, door and bathroom were rusty. Plates and cutlery were limited. No instructions on how to use the pool facilities, we finally asked someone who told us there was a fob to access the pool (day 2). Views were lovely but thats about it. Pool was ok.
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Leanne
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great spot for relaxing, had to get help to find our room, staff were more than helpful. The pool was great and the ocen veiw was great. The room was clean, overall a very comfortable stay.
Keith
icon-Leisure with Partner
Leisure with Partner
10,0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The room was cleaned and perfect 1st floor view.Only disappointment was no onsite restaurant, no sink to wash up had to use bathroom one and wrong code for carpark and entry. Once we found the manager on the phone all was good and perfect. The view the gardens are very nice and well set out we will be back
Carlos
icon-Business
Business
10,0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Checking in was incredibly easy. The clear instructions, sent directly to my mobile, were perfect for someone like me arriving late at night and leaving early in the morning. The room itself was very spacious with a very and a comfy bed. The view from the balcony was truly breathtaking. I'd highly recommend it as a place to spend some quiet time and just soak in the views.
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Michael
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Woman’s hair on the bathroom floor on arrival. Dirty balcony tiles and no staff serviced the room throughout the entire stay.
nicola
icon-Business
Business
6,0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Nice spot
Warren
icon-Leisure
Leisure
6,0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

I found out upon arrival that the reception has been permanently closed. I managed to find someone who runs the facility who advised that all the check-in details were sent to me by email however, this message was never received. As there were no staff available through reception, my only point of contact was through the bar. Unfortunately, the bar staff were unable to assist with my queries and requests. No Wi-fi (as advised on their web site) No service on the room for my week long stay. The pool was closed for repairs and maintenance throughout my stay there. The evenings that I wanted to dine in the restaurant it was either closed (only open Wed - Sun) or not available on a Saturday night due to a function. Location is fantastic but unfortunately let down by a very dated and understaffed facility.
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Number of reviews per page
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