The hotel has good location, close to the shopping street, which is giving many options for shops and restaurants. The family room we had is small but ok, and it’s clean and comfortable. The breakfast area is not so big, ok with breakfast items.
Unfortunately must complain about one thing, about the service or the reaction of service tram. There was a accident in our room, one of glass which is in the corner on the sink surface just exploded by itself, don’t know when and how. Of course then become broken glass everywhere! At morning my wife went to bathroom, lights was off, she didn’t notice it. Once she step in, got piece of glass sticks into her foot, start bleeding immediately!
I run down to reception, ask for help. Unfortunately the staff didn’t even pay much attention to listen what happened. They don’t have any first aid kit except little small bandage. How ever, I back to room, manage to get out the broken glass from my wife’s foot, stoped bleeding! During the time, there was no one come to check how is it! Only at the end, a house keeper come to clean the bathroom!
I’m working with hospitality as well, just think this is not right/good reaction when something happens to your guest, especially not guests fault!
