Overall Ratings & Reviews Anantara New York Palace Budapest - A Leading Hotel of the World

I recently stayed at Anantara Budapest and found it didn’t quite meet expectations. The hotel looks beautiful in pictures, but the reality was less impressive. Check-in staff were not very friendly, and our room was disappointing — noisy, facing a dull courtyard, and the curtain was worn with holes. We couldn’t change rooms despite asking. The bathroom was spacious but took a while to get hot water. Staff noise in the mornings made sleeping in difficult. On the plus side, the hotel shares a building with the New York Café, which is very convenient, and the lobby is truly lovely. Overall, it has charm, but I expected better.

This is such a beautiful hotel with a convenient location. The New York Cafe is beautiful, and we enjoyed having breakfast and lunch without wading through the crowds. The spa is incredible, and the massage was one of the best I have received.

All good great services nice spa

The interior of the hotel is gorgeous. The location is terrible and the entrance during the day is blocked by line ups of people waiting to enter the New York Caffe. More importantly is the terrible customer service and lack of response from their front desk. Although, we booked and fully paid for our stay in the hotel through hotels.com, at the time of check out the front desk made us pay an extra fee for city taxes which we didn’t know about. We were rushing to catch our ride, therefore we paid the additional charge and asked for a receipt so we can review the legitimacy of the charge. Front desk informed us that they will email us the receipt. They never did. We emailed the hotel two days ago requesting copy of our receipt but we did not receive any response yet. Too bad how customer service could ruin the experience of such a lovely hotel!

Amazing hotel

Stunning building and nice large room with a comfortable bed. Loved the breakfast selections.

Wonderful hotel in central Budapest. Only complaints are the air conditioner did not get our room below about 76 degrees even when cranked all the way up for 2 days, and the hotel is on a very busy street so quite noisy.

Excellent hotel

Great service

Wonderful hotel with excellent service throughout.

Wonderful

Fabulous hotel in a landmark building that is very well maintained. Superb room with comfortable bed and pillows. Good breakfast but a bit slow bringing tea and coffee.

Beautiful property with very lush and comfortable rooms. Great dining options and lovely spa

Excellent and memorable stay. All at a very good level.

A

Our stay at this hotel was truly one of the best experiences I’ve had in Budapest. The seamless connection to the iconic New York Café creates a stunning and memorable atmosphere, with the lobby and shared spaces offering a uniquely elegant and breathtaking setting. Throughout our stay, we had the pleasure of enjoying the hotel’s bar, restaurant, New York Café, gym, and spa - all of which were exceptional. The service was impeccable, and the ambiance in every area was refined and welcoming. The only minor inconvenience during an otherwise perfect stay was that the sauna was out of order during the entire stay. The room itself was incredibly spacious, featuring a fantastic balcony - undoubtedly one of the finest rooms I’ve stayed in while visiting Budapest. The reception staff were genuinely warm and accommodating, making the entire experience feel personalized. Thoughtful touches, such as in-room champagne, occasional fresh fruit, a complimentary minibar, and a room upgrade, added to the luxurious, five-star experience and made our stay truly unforgettable. Without a doubt, this hotel is now one of my top choices whenever I visit Budapest. I cannot recommend it highly enough!

Ideally located, lovely hotel in a safe area. Nice walk to the river. Lots of restaurants etc in the area. Facilities excellent, the spa was peaceful and the rooms were well appointed.

This is an amazing place to be. So beautiful. It's a lifetime experience.

Perfect from start to finish, would definitely recommend.

The hotel is best known for the ceilings in the restaurant which are beautiful. The entire stay there were long queues of people surrounding the hotel, waiting to eat in the restaurant, which was not bad but also not amazing. The hotel has the original building which is elaborate and older while my room was in a separate building which was newer. The room was nice and had good lighting and mood. However I couldn't get any heat so it was kind of cold the entire time which was not pleasant. It was Christmas so service was slower due to high demand but the hotel should make provisions for that. Overall, a nice property but seems to focus too much on business from the famous dining room ceilings to the detriment of hotel guests which seem more like an afterthought.