There were no towels "in the contract" so I had to pay 400 pesos per towel. The VAT proved not to be included and I had to pay extra. The electronic room-key didn't work from the first morning. All the time I had to ask , at the reception , to open my room on the 7 th floor. The elevator repeated times didn't work. The same for the wifi. There was no chair in my room . The sheets were to small for the mattress. Many times I woke up lying directly on the mattress , which is hygienically not comfortable. Last but not least: The hotel used my creditcard to collect the room price , although , according to the reservation on the Expedia site , it only would be used as a guarantee . But they didn't tell me and made pay again in cash !

The worst hotel i ever stayed The wall had moldy spots No towels No TV Ignorent stuff These were just some of the things, I had to endure during my stay An Absolute horror Place

Breakfast was not up to scratch as there was no protein component. Lifts need upgrading and are noisy

Friendly guys but the bedsheets need to be replaced

The staff is very good, but the general condition of the hotel is very bad. I have a problem with my flight and they canceled it. They got half the stay again. The charge is $ 100 dollars or an additional $ 4,200 pesos. badly affected by the humminidad.La key of the shower was broken and never repaired.the breakfast is basically third quality coffee, water sablorizada and hard breads.Also one in the condition of the air has a problem by the noise of a unit the the noise was severe that did not let sleep. What made my patience worse was having to go three times to the lobby to ask for towels. The towels are not left in the room but you have to ask them to the llbby

The bed sheets has blood stints and no trash bin in the room. We had bed bug bites during our stay with this hotel. We will not come back to this hotel again.

Hotels.com should not have this hotel on their website. I booked 2 doublerooms. They were described as guaranteed booked. We arrived after check in and they were not ready and we were asked if we minded single beds. We had to wait for the rooms to be cleaned. Described as with balcony views of the city and good quality bedding. One room had a small window so high you could not see out of it and the other a view of a half constructed car park. The bedding was a sheet and cover, stained in both rooms and the night was cold. They were meant to have blackout curtains. The room with the large window had only nets. No privacy when the light was on! The other room had a curtain hanging of the rail. The stairs were filthy and dark and the lift was noisy and small. Totally mugged off, the hotel description is a lie.

Very disappointed for everything

This hotel was super convenient and well located for me as I prefer to stay in microcentro. That being said, hotel was only good for me since I got a really good non refundable rate. I'm not fussy but I would point out that the bathroom was clean, but dated; the bed was comfortable, but the bedspread had hotels; the elevator malfunctioned on several occasions, but fortunately there are 2 of them; and did see three roaches which I can deal with. The breakfast consisted of just pastries, bread and coffee.... I might stay at this hotel on my next trip.

great location hotel rooms needs to be refurbished to meet North American expectations

The hotel is located in Microcentro. It is a hectic and stressfull area, I recommend to look for something closer to Paraguay and Reconquista instead which is nicer, calmer but still in Microcentro. I do about 100 hotel nights per year and this is the worst hotel I have spent time in this year. I don´t know even where to start when it comes to explaining my experience when it comes to the hotel room in general, the bed, towels, the bath room, the breakfast etc.. So I won´t... Just stay away from this hotel, it it terrible....

THESE IDIOTS AT THE HOTEL SAID THEY HAD A ROOM FOR ME...FIRST OF ALL THEY WANTED 675USD BUT BECAUSE IT WAS AN EMERGENCY I BOOKED IT. I SHOWED UP AT THE HOTEL AND THEY HAD NO ROOM EVEN THOUGH I HAVE A CONFIRMATION NUMBER SO I NEVER CHECKED IN, NEVER SAW A ROOM...STILL THEY CHARGED MY CREDIT CARD 675USD AND REFUSED TO REFUND IT BECAUSE OF "CANCELLATION POLICIES" THEY NEVER PROVIDED A SERVICE OR A ROOM AND I SHOWED UP AS AGREED...THEY CANCELLED ON ME NOT ME ON THEM...THEY ARE THIEVES!!! DO NOT STAY THERE!!!

The hotel is located on a great location, however, when I made my reservation I asked for a king bed, never got it in fact when i arrived the receptionist took me to a different building, since according to him, the main one was full, the room had 2 single tiny beds, when I asked about the king bed, he told me that i could put boths beds together if i wanted to, they dont have remotes for the tv, they regulate the temperature for you, so if it is too hot in the room you have to open the window, there were mold spots in the bathroom, towels with holes, the safes didnt work, the breakfast is not what we are use to, there is no protein in the selection. The last week i had to ask the front desk to open the door for me since the card reader wasnt working, the elevators werent leveled. I think they can do more on the breakfast, since they advertise buffet, and definetelly they must do something on the maintenence. It was a total disappointment.

Front desk perssonel not friendly at all,rooms are not what pictures show and cockroaches all over the room and beds

The hotel had numerous issues that just left a terrible taste in my mouth. 1.The room key did not work because the machine to code them was broken. Every time we wanted to get into room someone had to come up with us to open the door with a master key. 2. The heat did not work 3. Beds were not made correctly, mattress showing and linens were dated 4. The curtains were torn and weren't hung properly so they would not close correctly 5. Not all the light bulbs worked - some were broken 6. Noisy room, windows were not soundproof 7. The remote control did not work properly. You had to press aggressively to get it to work. 8. No refrigerator 9. The bathroom garbage can top was broken and would fall off making tons of noise. 10. The toilet had no cover. 11. The door to the bathroom did not close properly - I had a fear of getting stuck in the bathroom. Another door in the bathroom where some cables were stored was not properly supported and would wobble back and forth. 12. Bathtub was a bit moldy. 13. The room smelled of stale smoke. 14. Hair dryer worked for about 3 minutes and stopped. 15. Wifi service was horrible, pretty much non-existent. I would NEVER stay at the hotel again or suggest it to my worst enemy

Not even location can compensate the dirtiness. Found cockroaches.

Terrible experience. Staff not friendly. Room very dirty. Bad service.

Staff was Very rude , only two towels per room, mold in the bathroom , air condicioning did not work toilet did not flash, very small elevator, lowsy breakfast i do not recomend. We reserved a Queen size bed and we got two single bed. Ni

The space of the room nice, but the bathtub with mold, towels and sheets old and stained, didn't look clean , disappointed.

It's not a good one that hotel don't even have a internet no WiFi verry bird