The staff is not helpful, I had an executive room. The room was worn down and I stayed there for 2 nights and the room was not cleaned once. The reception desk do not help you. The phones in the room do not work. You have to call reception through the main hotel number.

Especially liked the use of the spa. Breakfast was good and found it easy to park.

Booked through Expedia as a double but we were given a twin. When we asked for a double as per booking the only option was to pay an upgrade fee of £25. Not really the hotel's fault as the information came through incorrectly from Expedia. The double room we received in the end was fine. Food & service for both dinner and breakfast was good. Don't book the breakfast through Expedia though as it is £3 per person cheaper if you pay for it at reception. The surrounding woods are nice for an evening walk. On the whole its a good hotel. Looks like lots of weddings at weekends.

Facilities were really good and staff were great. The room was really spacious considering I went for the cozy double size. It had everything I needed, a fan (it was very hot that day), tea-making equipment, an iron, hairdryer, soap, good size TV, parking was free and easy. Room was clean but not spotless. Bed was springy and not supportive so I didn't sleep that well though. I also used the spa for the hot tub and swim, which was a lovely start to the day, but playing pop anthems at 7am over the music system was a bit much for me, I prefer my spa experience to be chill. Also paid for the breakfast, which was very basic fare, the scrambled eggs were quite strange and rubbery, but the veggie sausages cooked to order were good. If they changed the mattress, music, and improved the breakfast I would give it 5 stars.

My husband & I were in room 1001, at first passing the very posh rooms(executive,),we thought our room will be amazing.We then had to go into a basic corridor & we thought oh jeeze,we are in staff accommodation,then up a few stairs,then into our corridor(which stank of grass(not hotels fault).The room to be honest was clean & better than we expected.Breakfast was really good.All staff were lovely.

Good

Good position, easy to find and good road links. Breakfast was very good with wide selection of food. Plenty of parking.

Parking was great, staff friendly, just disappointed that the pool had a cover charge. The hotel is promoted as having a pool and not until you scroll down is the cover charge mentioned, If it said "pool (for a fee)" it would have been more obvious. £7.00 each when staying as a guest is not something I have encountered before.

Terrible staff my dog cut paw on broken glass they done nothing about it. Abused me verbally and was treat appalling I would like a refund and my dog vet bills paid

Stayed for 2 nights - work related. The room was a good size and comfortable. The bar menu was limited but the food was fine and reasonably priced. Good setting right by A1, Will stay again

Always stay here when I work in Newcastle.

Gr8 hotel always stay here when visiting family.

Good value for money We'll appointed rooms of a good size Easy parking and good facilities

Lovely staff. Old dated building, very clean

Room was quite large. Had everything we needed including hairdryer an iron and ironing board. Buffet breakfast was tasty and plenty of choice.

Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment.

All ok. Will continue to stay here even though you now have to pay extra for the gym.

Lovely friendly staff. Suite was lovely

Ideal location plenty of amenities good good better than a premier inn

Good location, very good restaurant food, room is a little tired and had lots of TLC required and modernising. It’s a big property so would cost. Gym is a £7 charge if not booked with room