Overall Ratings & Reviews Melia Grand Hermitage - All Inclusive

I’ve been staying at the hotel few times already. Last year I noticed the hotel grounds were not very well maintained but this year the hotel was visibly getting old, poorly kept and outdated. The grounds were dirty, the swimming pools were not clean, the gym is unsafe for children and people just let them play inside unsupervised. The hotel hallways were dirty and smell bad and you could smell cigarettes everywhere. The staff is not helpful and try to do very little of their job, at the business check in time they had one staff member and the counter and long waiting line. The 2 elevators were rarely working and so small to fit more than 4 people. Huge disappointment overall

The place was clean and the service was great.

This is not a 5 star property, the food is below average, 1 restaurant really, self serving, rude staff, no support from reception, broken chair on the balcony not replaced, rain shower not working, probably ok for families with kids…who eat anything …very noisy, Definitely not for someone who Wants a true 5 star experience

The hotel is nice, I wouldn't rate it higher. The building itself is quite old-fashioned, but there are lots of facilities (pools, slides, rope park, etc.). The rooms are large, but not the cleanest, during the stay (about a week) only toilet paper towels were changed, no cleaning was done and the rooms look accordingly. There is a variety of food in the dining room and throughout the hotel, but not the most delicious and not of a high standard. A strange part is that both the slides and the rope park work at very limited hours/days (why not all day?? Probably in the busiest and most attractive month of the year) and for no particular reason. This creates long queues. I'll conclude with this, at check-out I waited close to fifteen minutes not because the hotel staff insisted on asking me how the experience was but to make sure I didn't take something from the mini bar. That says it all.

everything was good instead room servis and the hotel was All & until 12

Great hotel, staff is very friendly and helpful. Food was good, room cleaning was okay (could be better), food is great but a bit overcrowded. Overall great experience.

Nice hotel. The food was not good. Gym is awful never saw such old machines. Landscape is nice,

Reception staff not nice at check in and check out

We had an incredible time, the most pleasing part for us was the food and even more surprisingly superb team of entertainers, they are all amazing, have way too much energy, in a good way and made every effort to make each programme offered an incredible one to remember. All facilities are as amazing as advertized on the website.

Beautiful Bulgaria.... who knew? One of our best vacations ever! Melia Grand is just that..Grand! we upgraded to level guest, well worth it. There is nothing negative I can say about the hotel or staff, all were wonderful! Will definitely use Melia in the future.

it was great experience the hotel offers a lot good amenities food and entertainment. It has a great kids program. As an american you have to get used to the European way of things from the room to the food. There were number of guests from Germany, Poland, England, and the Middle east. Everyone was super friendly tom each other. As an american you have to be open minded to the differences. The beach was nice and very clean. Prices for the shops and food were very cheap. I felt very safe and relaxed everywhere I went. The hotel staff was very informative about where to go and not to in Varna etc. The experience was a like a cruise ship without the ship. Me and wife really enjoyed our stay and would go back again. I would recommend this hotel to my friends looking for this kind of experience.

Great time ,good atmosphere,friendly staff ,one of the best hotel where I ever been

Perfect hotel for relaxing holidays with family. All inclusive was good with great variety of products. Pleasant swimming pool with easy access to black sea. Restaurants and supermarkets close to the hotel.

This is the 4th year we are staying at Melia Grand Hermitage, Golden Sands, this time we had the Level program with only breakfast. A lot of improvments made since last year, 1 more pool, 1 submarine pool for children, new waterslides, some new climbing area in the park of the hotel. Rooms cleanliness and the other ammenities remains the same. Food the same, not great but ok, that is why we choosed only breakfasts as there is plenty of great tavernas and restaurants around.

The rooms were very nice and clean, staff very friendly and patient. Close to the beach and restaurants. Very green and quiet area. The only disadvantage was the overcrowded pool and the type of gang staying at the hotel - always complaining and trying to get free stuff. I'd come back.

Staff was rude. Don' t think they know anything about service. Hotel was remote and not really convenient to anything. Had rental car for one day but unable to exit garage because hotel was afraid we must be skipping on the bill then room keys didn't work. Clerk at check in wanted to keep our passports overnight. Buffet breakfast was lacking appeal and was taken up before anyone could finish eating.

The Hotel itself was great. It would be amazing for families going on a trip to Golden Sands. It was probably one of the best hotels if not the best hotel on the strip. However, that being said, it was definitely more family oriented than for single guys.

It is a hige hotel, with great location in golden sands and have lots of facilities but don't ever use the private clinic inside, very costly and staff are not coorperative.

Going there for holidays every year since 2011 and never regret :)

We were really happy with everything. We had a amazing time.