Overall Ratings & Reviews AQUA Hotel Aquamarina & Spa

Really clean and beautiful. The breakfast and dinner was delicious with a big variety. The staff was really helpful.

Very nice well run and plenty

Outdated room. One socket for entire room designed for 4 people. No room upgrade was given despite being advertised. Leaking toilet. Check out at 10am.

I selected the hotel due to the facilities. Pool and games room. I have an 8 year old. The indoor pool was additional cost, ok, but then I couldn’t book. It was full! The games room was closed. Very frustrating

The hotel was in a good location. Very walkable.

Poor air condition in the whole hotel

We had a great time at this property. The train station is close by as well as the beach. The service was impeccable. My only critique was the internet which is why I did not give 5 stars as it is spotty. However this is minor and we would definitely stay here again.

I loved everything about my stay..it was perfect in every way..nice food and service by everyone.. keep up the good work guys..

My stay at the Aqua hotel was terrible, I booked a suite that was 400sq ft and because I decided to bring my daughter at the last minute they refused to let me stay in the suite that I booked and placed me in a tiny room that was 220sq ft that was cramped with four beds in it. Online the room I booked stated sleeps 3. I spent the first day of my trip going back and forth with management and customer service trying to get refunded and change hotels. It was a total nightmare

Staff was great. Rooms could have been a bit cleaner

Property is low cost and in terms of value it was fair. The junior suite looked on to balconies of the adjacent hotel, the metal camp bed style bed was terribly uncomfortable. The hotel itself was average in every way, nothing too bad, nothing to say was particularly good either, other than the bar staff being very friendly. I’d say for two nights out of season it was fine but in peak summer I can imagine the lifts, breakfast, checkout, Sun loungers etc being very over crowded.

Entertainment every night, hard working staff, recreation, comfortable. But charging to gym and spa ?

Our experience was great. The food was very good, a lot of things to do. The only downside I had was with cleanliness. We asked every day for the room to be cleaned and made up. And even when they did came and organized the room, they never swept the floors. But I will give it 9 out of 10

Joined our daughter's family for a week here. Otherwise we wouldn't choose such a relatively large family hotel. It was all about boys 8 & 11 have a good time - which they did. A lot of time spent in pool and sea [10 min walk]. HB meal choice was fine for them; okay for us [wow, the restaurant staff work hard!]. Outside entertainment 9.30 okay. Particularly good guitarist one evening. All thought bed's too hard and rooms dated - but okay. Reception staff good. Cutting a long story short - getting a few drinks at bar either slow or very slow; and bathroom could have been brushed better before our arrival.

Great time! Amazing location & we had a fabulous view of the pool!

We stayed here as part of our road trip through Spain. A family of two adults and two teenage kids. The hotel was easy to find via sat nav. You actually get to the hotel around the back where you can drop everyone and all the cases etc off easily with good access. There is free parking in an off road car park nearby or you can park across the road at a daily cost. The hotel is very clean and the staff were excellent, very helpful and polite. We were there in April so the pool was a bit too cold to use but that’s not the hotels fault. You can use the indoor one at a charge (worked out 40 euros for two hours for four of us with shower caps that had to be purchased and used). The hotel itself is nice and clean and well looked after. There was evening entertainment. We went half board. The hospitality staff were very helpful. Our daughter suffers from allergies and they were very helpful with selecting and even cooking her food separately which was very kind. The food was a bit repetitive from night to night but that’s quite a general thing we’ve found. Santa Susanna itself doesn’t have much going on. We found ourselves jumping in the car and driving 20mins to Lloret de mar. We also went to tossa de mar which was very pretty and to Blanes for the day. There are much nicer beaches at all these places and you don’t have to try and cross a train line to get to the beaches. That was our only gripe. Everything else was fine. There’s plenty of public transport around if you need it.

Nice hotel, restaurant is more like a school canteen, cleanliness can be improved.

Great area to be . Great service. Room wasn’t that great . 2.5 star for the room overall.

This is definitely NOT a 4 star hotel. The rooms are not clean at all and very dated and small. Paper thin walls. I could hear the man above me snoring every night! You can hear people outside your room almost as if they were inside it. Small rooms and so overcrowded. The only positive is the buffet, food was good and staff had it organized well even though the line to get in would sometimes stretch to all the way out the lobby and past the elevators. I would not recommend this hotel or stay here again.

Sehr gut organisiertes Hotel, Essen beim Frühstück und Abendessen war abwechslungsreich. Kaffee und Obst waren hervorragend. Wifi war von guter Qualität.