Staff was fantastic. But no reomote in our room for the TV. Contacted the front desk. Delivered a remote, but didn't work. Contacted the front desk again. He changed the batteries and tried a different remote. Did not work. He said they he would add a note for when we check out and they would make it right.So no TV for the night. At check out, I told them of the issue with the TV. There was no apology and he said he'd get my receipt. I asked about some discount because of the TV, and he gave me the manager's card. Told me to give them a call or email m, and he can't authorize discounts. Very disappointed. I guess I will have to call or email them. Not sure what can be done at this point.