Overall Ratings & Reviews Grupotel Rocador

A lovely hotel. All staff are very friendly and helpful. The location is perfect- right next to a beautiful beach- we went early morning because it does get busy- 5 minute walk from a large selection of restaurants, bars and shops and a 15 minute walk from the marina. Breakfast buffet selection was very good and on-site activities were varied and well run by enthusiastic staff. The pool bar serves an excellent choice of lunch options and drinks. We had a lovely stay and would very happily visit again. Thank you 😊

Great place! Will be returning for sure!

The hotel has a unique location, leading straight to a lovely Cala. The staff in the hotel, especially Jose and his team in the restaurant are amazing, always polite and kind. However, the hotel is definitely lacking in terms of the basic aspects you would expect based on what you pay; the rooms could use an effort in renewal, the shower and the sink were clogged so it constantly took a while for water to pass. The television was not working properly and we had to ask two times for someone to fix it and they only fixed it on the third day. The rooms have very few amenities, just soap for the sink and the shower, and for the price paid, one would expect others like shampoo, shower cap, etc. There were some days when the room was not cleaned until past 3pm while on other they came in before 8:30. Although it's understandable that it's not yet high season, they should be prepared for receiving and catering to guests. Also, the information on hotels.com says that there is a computer room so we didn't take our laptops but when asking at reception we were told that there wasn't one. There was also a pipe draining into the terrace of our room, both water and sand. It would be important to specify that during low season they only open the main restaurant and not the other ones publicized. They also try to charge you for everything, they say you can exchange pool towels but if you want to, they charge you 1EUR. Drinks are also not included in the half-board option.

Staff were superb. Excellent location. Peaceful

Stay was great except for the fact that there was no hot water for a shower.

We had a great time in this hotel. It was close to everything and the town was open late. The rooms were spacious and clean. Everyone was so nice and the breakfast buffet was spectacular food. I definitely will be coming back and telling people to stay here.

This was a short break prior to heading to Arenal to go sailing. I really wish i could have stayed longer. Everything was great, the staff, the room, the restaurant. Lots of choice from the buffet and the a la carte was excellent. Will definitely be returning for a longer stay

Wonderful location, right on the beach and walk to many restaurants, marina and shops. Nice room size, bed and linens. The bathroom needs updating but it was functional. Lovely staff.

Wonderful location with beach access and a great breakfast. Very easy to walk around no need for a car. Very helpful staff

My week's stay at the Hotel Rocador was superb. Location was perfect, situated at the side of the beach and just minutes away from the main shopping/restaurant area. All the staff, including reception, restaurant and cleaning were genuinely very friendly and helpful. I had a problem with my booking (my fault, not the hotel's) and the reception staff were wonderful, they persevered until the problem was solved and it was done not because they felt they had to but because they wanted to make my holiday more enjoyable. It was my daughter's birthday while we were there and a bottle of wine was delivered to her room even though we hadn't mentioned her birthday to anyone - this is systematic of the kind of customer satisfaction they aspire to throughout the hotel. The food at the hotel was some of the nicest I have ever had in over 30 years of holiday travelling and there was always a friendly reception when entering the restaurant. The rooms were well appointed and cleaned carefully everyday. Overall, I could not find fault with anyone or anything and plan to return next year as I know I will not be disappointed in any way.

See above

Hotel is perfectly located in the centre of Cala D’or. The room was extremely clean and well equipped and breakfast was fantastic!

I found this hotel to be very tired and in need of a lot of work. The day I arrived the only elevator they had was broken, 2 days later when I was leaving, it was still broken. My room smelled of mold which was very concerning, I spoke with the guys at reception and they gave me another room on a higher floor which was better (first time I have ever asked a hotel for a room change, so it was that bad). The hotel was dark and dingy and not very clean. The breakfast buffet was average, nothing special. The staff were kind and helpful and the location as great. However, it was hardly a 2 star in my opinion. I couldn't wait to leave.

Hotel had great access to a beautiful beach and was very close to restaurants and bars.

Our stay at the hotel definitely surpassed our expectations. Very modern interior with an amazing location. From the moment we stepped into the hotel the staff greeted us with open arms. Every want and need the staff made sure it was taken care of. I would like to make sure members of the staff are recognized for their outstanding service. From Mario, who take care of us prior to arrival and our checkin/ room and hotel amenities to Javiar , the Chef who made sure the food was 5 star level. From Angel to Ibrahima for cooking the amazing meat in the restaurant to Rosa for taking care of us at our table. Big thank you to Jose for everything at the restaurant and hotel service. Jose definitely made sure we and every guest was comfortable and enjoying their time. Couldn’t have asked for a better stay. I highly recommend this hotel for anyone that wants the perfect location with an amazing staff that treats you like a star.

Really great stay with everything from check-in to check-out unfaulted. Lovely pool and amenities. Room is a bit old fashioned but with the location not a problem.

Lovely hotel with fantastic views and in the best location on the beach.

Great location, very clean, lovely rooms, most of the staff were very helpful, good choice for breakfast. The only thing that let’s this hotel down is the very cold swimming pool. The pool area is busy when the sun is shining overhead, but when it goes into shade in the early evening it’s deserted because it’s too cold to swim in. If the pool was heated guests would stay around the pool area and carry on using the nice pool bar.

Loved the location ease of access to Cala Gran ... hated the fact thst all sunbeds were reserved in the early mornings so never actually got to use one :(((