Overall Ratings & Reviews Hamlet Hotels Maidstone

Not a good experience.Staff overly attentive in an annoying way apart from a 15 year old girl waitress was lovely and only staff member who seemed to know what to do.room was very basic and outdated dirty marks on doors no lock on bathroom door curtains on window badly worn and falling apart beds very uncomfortable . A shame as this hotel used to be outstanding will not be returning

Staff didn’t seem to know what they were doing at check-in, so my stay didn’t start well. They are all quite young without much experience in my opinion. The hotel overall whilst it looked as though it had been recently decorated in the reception, restaurant and bar area, it was a very poor finish. I paid for a superior double room which was on the 2nd floor, and there are no lifts which isn’t good news if you have heavy luggage. Whilst the reception staff did offer help with my suitcase & bag, anyone who has mobility issues would find 4 staircases challenging to get to the 2nd floor. The superior room was nothing short of a very basic standard room. The bathroom needed a good clean, and the toilet definitely needed a good bleaching. The plugs for the sink and bath were detached from their chains, and the bath looked dirty, with the anti slip pads grey in colour where they have been there for years. The carpets in the room were worn and stained. There was no telephone as advertised on the website, so that needs updating, as does the hotel. Unfortunately, I booked another non-refundable stay later this year at the same time as my stay last weekend. I wouldn’t recommend this hotel. Had I not already paid, I would be looking to stay elsewhere.

Staff were very accomodating and friendly. Room is big and warm but a bit dated. Breakfast was nice. Good stay.

Lovely hotel and staff. I spent a few nights in a double room. It was clean, quiet at night and the bed was comfortable. The bar is handy for a Sunday afternoon with a great out door seating area. Breakfast was great too. Lovely and friendly staff. Good all round.

Everything was nice the food was great. The only downside is the showers lack a little pressure. Would stay again

Service and staff were very good. Very friendly and went out their way. Not so good was the condition of rooms and decor etc generally in the hotel, away from the main reception. Rooms very dated and scruffy. Shower awful. Ventilation in rooms awful - just as well not warmer weather. For the room rate charged definitely not worth the money. We had 2 rooms for a family of 5. Try to charge extra for early check in when rooms were clearly ready. I have never come across this before. A Shame as a lovely hotel from the outside. Lots of potential.

The breakfast was amazing, on a main road and no air conditioning so windows open all night. Busy busy junction if facing the front. Good room amenities and the service was excellent, great value all in all.

Disappointing - photos on web site lie !! Booked a superior room - that was a joke - if you wanted your room cleaned it was an extra £25 per night !! However you could have clean towels from reception at no extra cost 😂. The restaurant was grim and the food below par / it’s definitely a tradespersons hotel by the amount of white cans in the car park . Our room was very dark, the bathroom needed a deep clean ! You needed to put the shower in for 29 mins before you needed it to get hot water - definitely not staying here again - but the staff were friendly so one positive !

Stayed for 1 night, really glad it was only 1 night. The positives, good size carpark and the staff seemed quite attentive. The negatives, the hotel is really dated, my room was a called the cotrage round the back,the bedroom door opened onto carpark,it was near a smoking shelter by the kitchens and had a parcel drop off and collection by the door, i was disturbed all night,got a terrible nights sleep.the curtains were fitted really badly,couldnt close fully over window, anyone passing my window could have seen in. I got changed in the bathroom. The bedroom area had a lyno on the floor,plastic floor. This place was probably the worst hotel ive stayed in. I will never stay there again.

Clean warm and breakfast included was nice. To be clear to anyone staying expedia need to remove swimming pool from the list of facilities as there is no pool, there is a leisure center in the area. All the staff were friendly and helpful but they did have a food delivery issue so some options were not available. It was a bit confusing if we could eat in our room or not but eventually we just ate in the bar. Overall for the good price it has all the things you need, i think expedia needs to make it clearer about the pet friendly rooms.

Had a comfortable four night stay this week. Good value for the money.

Clean yet basic, staff very kind & when they couldn't give my husband the drink of his choice, they gave me mine on the house! We needed a place to stay for an early start & this was perfect, the breakfast was out even before the 06.30 & it was excellent.

Basic good value stopover with great breakfast. Ideal for tradesmen or travel to the ferry. 24 HR reception is a huge benefit if your traveling.

The Staff were excellent. Helpful whenever they were needed. The Food was really Good too .

Helpful staff at checkin and at breakfast. Comfy bed. Limited toiletries.

I stayed here for 2 nights for work. The car park was small to the front of the property but large to the rear. Dependent who you book through, is whether you get breakfast included or not. Only card transactions at premises, no cash. I was in room 118, which was spacious. The decor was tired and the curtains in my room did not shut out all the outside lights. There was a small table and chair in room. The ensuite was okay, with a shower over a bath. You had to push the room to the door shut, the closer did not close it shut. Staff were friendly, breakfast was okay (I only had contiental).

I stayed two nights while visiting family and friends. Great value and included breakfast. The breakfast was buffet styles with full english as well as toast, pastries, yogurt etc. Fruit juice and hot drinks. The hot breakfast was overall good with quality bacon, hash browns, eggs, beans and sausages. However the sausages were very cheap and had no taste, avoid them. Everything else was outstanding. The staff go above and beyond to be helpful and friendly. There is a nice lounge with comfy chairs and open fire. Rooms are very clean with comfy beds, there are some signs that a bit of redecoration will be needed before long but don’t let you put you off. Nothing broken anywhere. Plenty of free monitored parking. I will be using this hotel again when I have my regular trips to the area. Much better than the usual travel inn places. Forgot to mention the restaurant and bar is open each evening as well.

This place was perfect for a quick trip for a wedding. Good location, staff were so helpful and beautiful exterior for the building. One thing I will say is the corridors and rooms were a bit dated and need a revamp, however was really clean.

Booked into the hotel, was a bit of a fuss, having to book yourself in and create your own keycard, long winded The rooms were vile, never seen anything like it in all my years of staying in hotels. My room had carpet tiles laid (not stuck down properly) on underlay. A total trip hazard and not at all safe. Black mould on tiling in the bathroom, and shower head had never seen Viakal. Was shown another room, a disabled access room, a bed and a TV but no bed side units. The customer support at the desk was awful, we decided not to stay there after looking at the state of the place based on a overall opinion. Hotel offered no refund or even a partial refund, was quite happy to keep all my money. I was staying here with a friend who also had the same experience :-(

The staff were very friendly and helpful.