Overall Ratings & Reviews Clarion Pointe Charleston - West Ashley

Service at the front seat was impeccable! Great people! Can't wait for their upcoming renovations!

We drove from Ohio for our family vacation and checked in to a room that was trashed and was moved the next morning. Was told they would refund us the first night stay, but have not received anything from them. You can’t get ahold of their owner because he is a king that cannot be called. You must catch him when he is in the office (which is never). I have pictures that will back what I am saying up.

The room was spacious but the chairs were stained, the remote had no backing, the vent in the bedroom was filthy as if it hadn't been cleaned in a s long long long long time.

They have a pool but dont seem to be trying to repair or fix it and with rain , pools are critical for those with kids , also had to ask for extra towels every night no matter how many were used and put out night before , but for its pricing it was an great place

Loved it

Needs refurbishment

It was ok for the price but the sheets were dirty and stained and the hallway outside of the room smelt gross

The hotel was really nice and West Ashley

I was really nervous to stay here after reading the reviews (I’m a 24 year old female who was traveling alone).. but I was pleasantly surprised! I think most of the reviews previously were just racist people? Cause there were lots of people and some long term guests but everyone was friendly and no one bothered me, it was quiet, and I felt safe. The lady who works the front desk is very nice! We chatted for a while and she gave me some local recommendations. The room was also really nice. Sure the carpets could use some updating but it was clean, bathroom was bigger than I expected and the bedroom was big, set up like an apartment so I can’t complain!

For $175 a night the room was horrible! Other reviews here are wrong! But, staff was friendly. Problems with our stay was: Over use of several different fragrances to hide smells. Shower head was broken and far to low to be comfortable. Shower rod was broken and hanging down about 4" or eye level for me, being 6'1". Room was to include a fold out couch, however, we got a room with two disgustingly nasty chairs that was dirty and had burn marks on them, despite being a 100% smoke free building.A thin white window shade has a burn mark and stains and did little to block the bright lights from the boat yard, next door. The bed is very squeaky, dirty and likely original to the building. This short list could go much longer but, you get the message. Also, The breakfast is horrible and the cheapest they can provide. No meats and no fruits provided!

Clarion Hotel, Charleston SC Requesting a full refund, we checked in May 24th around 1:30pm. Booked 2 rooms, first Room (416) AC wasn’t working and it was extremely hot, stuffy and old smell. The bathroom bathtub would fill up while taking a shower. They basically sold us the room knowing the AC wasn’t working. Front desk agent came into room trying to fix knowing it was nothing he could have done. The hotel was sold out, so he couldn’t move us it was already after midnight and the room was unbearable. He brought us 2 fans, one fan was full of dust the second fan was a desk fan. The outlets were strip so the plug kept coming out so the fan didn’t work. Agent stopped me as I was going outside stating they had a cancellation he could move us in 15 mins and they would bring us the new key. We waited 30 mins no one showed up so I go back to the front desk and now it’s a new agent. She was nice she had our key ready for us. We moved out of the room after packing all of our things it’s now 1am. They moved us to 217, yes the AC is working. As we are walking back to the bedroom it’s big dip in the floor we could have twisted our ankles. The toilet had an extremely slow flush. The bed was about to fall apart. Our 2nd Room 322 with small Children the TV didn’t work in the bedroom they had to sleep in the living room. This hotel is in bad shape and not worth $250 per night. The elevator is accident waiting to happen. Extremely slow and outdated.

Given the price-point of $200+ per night, I can't recommend this hotel to anyone. If this had hovered more in the low-$100 range it probably would have been okay-ish. As it stands, the room was incredibly warm despite the thermostat being turned down. The shower had zero cold water whatsoever. I mean, the shower had 2 temperatures, scalding hot and face of the sun. That's it. The toilet was wobbly, I noticed sombody had repaired this by shoving a piece of folded paper under it. The bathroom was in the process of a remodel I assume, since the wiring for the lights was exposed with open wall showing. Again, at a budget price, these are all things you can shrug off. As it is, there is nothing of note close enough to justify that price in that condition. On the plus side, everyone there was incredibly friendly.

Missing staff on arrival, elevator shuddered when used, hallway smelled like weed, room smelled like cigarettes, bed sheets had little marks on them, we found a spider in the sheets too, the shower was dirty and the head dropped all night, the window didn't even have a curtain to block out the floodlights from the boat dock across the fence. Breakfast: eggs were rubbery, biscuits were dry, gravy made my wife sick, the apple juice was just apple-scented sugar water. The only decent part was the coffee oddly enough.

The room was spacious. The property needs a little TLC; however, the staff was very accommodating, friendly, and professional. There’s nothing they can do about that. Is it somewhere I’d book for the whole family, no; but for travelers, you can’t beat the rate and it’s in a safe area.

The rooms were nice and big. Very clean. Nice location

Elevator broke down while staying. Noisy neighbors didn’t help.

Property is tired…old furniture, stained carpets, staff was friendly

This is the grossest hotel I have ever ever stayed in. Bloodstained furniture. Stains on the sheets. Pubic and other hair in the bathroom as well as stains in the toilet appn check-in. Worst experience ever.

limited breakfast, management doesn't know how to run a hotel

There rooms are good