Overall Ratings & Reviews Best Western Plus Newport News Inn & Suites

Beds were sandy. Dirty items left in the closet, where only one door was working. WiFi was spotty.

No AC the whole night. Refused us any compensation for our discomfort. The pool was okay and breakfast was provided. The room was clean, the stay would have been great not for the AC not working and the staff handling the issue poorly. Expedia on the other hand was great. The property had to hear from expedia for taking any action.

Pleased with front desk service we were early & were allowed to check in. Couch in room was less than marginal spoty with stains.

The bed was terrible, we were not impressed by it and the comfort was lacking. You could also see the outside through the screw holes where they had replaced the air condition unit but did not fill the holes. The room also felt wet like it needed to be dehumidified. The breakfast was good, but we were looking forward to using the Nestle speciality coffee machine and it was of course not working and there was no sign indicating it was not working.

cleanliness was great and the food

Very nice

Room had a smell pool dirty never again

Sufficient as a place to sleep. Sloppy housekeeping prior to in our arrival and no blankets/sheets/pillows provided for sofa bed. Keys were stuff together with an unknown slimy substance. Breakfast was a joke. Front desk just kept insisting that everything was perfect, even after squeezing the uncooked pancake I showed him. Blegh.

The folks that were at reception were very attentive and responsive. However, my room reservation was mixed up repeatedly for the first 24 hours. Wile I was out during the day my things were packed up, moved to a different room and then moved back. While everyone was kind and apologetic it was very disruptive.

The rooms and floors smelled like weed, had bugs on the bed, and the inside of room smelled horribly of cat pee. Also, they were out of pillows for the pull out sofa that I paid (counted) for people to sleep on.

Very respectful always good staff that is why I keep coming back

The Front desk staff was super professional, helpful, courteous exceptional service from everyone. From check in with Laticia so warm and friendly, Mitul was excellent with our towel request late one night, Zorica was wonderful at breakfast and all day and Marie when Zorica shift was over. They are jewels to have as employees. Everyone was so pleasant it made our stay even better. Please let them know how we appreciated each one of them.

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Nice sized room. Breakfast actually offered meat, eggs, and potatoes. There was only 1 person covering the front desk and breakfast area and while they did an excellent job of managing everything, they really needed help.

Customer service was great

The breakfast and the staff was very pleasent

Too much to report. Won't be returning

Everything was wonderful except the gym was out of order so if you don’t care about that I would highly recommend

I love this property

Nobody at front desk upon check in. Mold all in bathroom. Odors and smells. Furniture dirty.