7,8
Pleasant
From 970 reviews
Cleanliness

8,0

Room Comfort

8,0

Location

10,0

Service and Facilites

8,4

Traveler Reviews Best Western Plus Newport News Inn & Suites

Number of reviews per page
20
40
Top reviews
David
icon-Leisure Family
Leisure Family
4,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Beds were sandy. Dirty items left in the closet, where only one door was working. WiFi was spotty.
Karen Bernadette
icon-Leisure with Children
Leisure with Children
2,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

No AC the whole night. Refused us any compensation for our discomfort. The pool was okay and breakfast was provided. The room was clean, the stay would have been great not for the AC not working and the staff handling the issue poorly. Expedia on the other hand was great. The property had to hear from expedia for taking any action.
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Troy
icon-Business and Leisure with Partner
Business and Leisure with Partner
6,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pleased with front desk service we were early & were allowed to check in. Couch in room was less than marginal spoty with stains.
Jennifer
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The bed was terrible, we were not impressed by it and the comfort was lacking. You could also see the outside through the screw holes where they had replaced the air condition unit but did not fill the holes. The room also felt wet like it needed to be dehumidified. The breakfast was good, but we were looking forward to using the Nestle speciality coffee machine and it was of course not working and there was no sign indicating it was not working.
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Beatrice
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

cleanliness was great and the food
Ricky
icon-Leisure with Friends
Leisure with Friends
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice
willie
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room had a smell pool dirty never again
Allison
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Sufficient as a place to sleep. Sloppy housekeeping prior to in our arrival and no blankets/sheets/pillows provided for sofa bed. Keys were stuff together with an unknown slimy substance. Breakfast was a joke. Front desk just kept insisting that everything was perfect, even after squeezing the uncooked pancake I showed him. Blegh.
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Donna
6,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The folks that were at reception were very attentive and responsive. However, my room reservation was mixed up repeatedly for the first 24 hours. Wile I was out during the day my things were packed up, moved to a different room and then moved back. While everyone was kind and apologetic it was very disruptive.
Johanna
icon-Leisure with Children
Leisure with Children
4,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The rooms and floors smelled like weed, had bugs on the bed, and the inside of room smelled horribly of cat pee. Also, they were out of pillows for the pull out sofa that I paid (counted) for people to sleep on.
Terry
icon-Business
Business
10,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very respectful always good staff that is why I keep coming back
Sarah
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The Front desk staff was super professional, helpful, courteous exceptional service from everyone. From check in with Laticia so warm and friendly, Mitul was excellent with our towel request late one night, Zorica was wonderful at breakfast and all day and Marie when Zorica shift was over. They are jewels to have as employees. Everyone was so pleasant it made our stay even better. Please let them know how we appreciated each one of them.
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Dionna
icon-Leisure with Children
Leisure with Children
8,0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

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Mary
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Nice sized room. Breakfast actually offered meat, eggs, and potatoes. There was only 1 person covering the front desk and breakfast area and while they did an excellent job of managing everything, they really needed help.
Phyllis
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Customer service was great
Laura
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The breakfast and the staff was very pleasent
Eureka
4,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Too much to report. Won't be returning
Debbie
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was wonderful except the gym was out of order so if you don’t care about that I would highly recommend
Denae
icon-Business
Business
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I love this property
Shannon
icon-Leisure with Partner
Leisure with Partner
2,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nobody at front desk upon check in. Mold all in bathroom. Odors and smells. Furniture dirty.
Number of reviews per page
20
40