Overall Ratings & Reviews The Ritz-Carlton Maui, Kapalua

Wonderful

Beautiful property, great staff

Excellent place! Only draw back is location. Pretty far north and gets windier than down south

We loved our week here! Great views, food, hospitality, and amenities. We would recommend this resort and return again and again. I’m

The view was beautiful .

Amazing hotel with amazing service! I left my jackets behind and they FedEx it back to me for free! Thank you.

Had a wonderful stay

Hotel is beautiful. Staff amazing. Our room was very clean. Loved being able to sit on patio and enjoy the grounds. Comfortable bed and linens, Negatives: Shower head did not have good pressure but the hand held did, No self parking and the charge is $65 a day for valet in and out.

Very nice outdoor grounds Very poor food and beverage service in main lobby Paid up for peek a boo ocean view Didn’t sit too well Nice room In room coffeemaker good but way too loud Bathroom floor slip and fall hazard No exhaust fan and plastic toilet seat ng Older granite counters in bathroom Pool beverages only by staff service very poor idea for hot climate In adequate unhelpful staff Setting so relaxing and beautiful didn’t complain but for the price we paid Came upshort.

My wife and I enjoyed every aspect of our vacation at the Ritz Carlton Kapalua. The employees were very attentive to all our needs and made us feel special.

This is a beautiful spot just up from one of the best beaches on Maui.

Overpriced unless you are getting a large group deal. The room is small and no frills. The onsite restaurant Banyan Tree is ridiculously expensive and the food was not good. The area (Kapalua) is breathtaking though and there is lots of beautiful hikes around the resort. Next time we will stay in the area but not at the Ritz.

very good

Loved it!

I liked the pool it was incredible

Every employee was helpful.

Amazing experience overall!

I am super impressed and touched with the exceptional thoughtful services that provided by each of the staff I encountered and talked to. Gorgeous swimming pool, best location that was so convenient to explore the dragon teeth and beach, blowhole etc. Such a wonderful &beautiful place in Maui!

Upon arrival we were told our purchased room wasn’t available. That it is not guaranteed. Members of valet were not friendly. Our first time staying at a Ritz and was really looking forward to a grand experience and we were left disappointed at the overall experience and hospitality.

Staff was amazing and friendly! Thanks to Lusi K and Susie for accommodating us to the ocean view room we had booked, we had an amazing experience! Check-in on 11/18/24 front desk staff was not helpful, and again thanks to staff the following morning, the issue was resolved and we were able to stay in the ocean view room we had booked. Thank you to the concierge staff for booking the appropriate adventures! Mahalo, Adelina and Todd Dana