This was a last minute booking after an Air Canada 2.5 hour delay caused me to miss the Sleeper train to Penzance by one minute. At first the night porter was reluctant to grant me the room I had just booked through Hotels.com, but he graciously let me stay, even though he was only able to find a luxury suite (the front desk staff had retired for the night). The next morning I was not charged for the "upgrade". I was treated much more fairly by Durrants than by Air Canada, who have thus far refused to pay for my night in London which they caused. My room was huge and quiet. I slept very well. I will be returning to a more modest room at Durrants, and in future, as funds permit, I will consider treating myself to a fancier room at this elegant London hotel.

Cozy

Beautiful rooms, very comfortable beds! Close to restaurants and shopping. Exceptional helpful staff. You feel like ypu are living in an English manor.

Great location and friendly staff

I always have a great stay at Durrants.

Very friendly staff

love this place simple and nice super friendly staff. central safe fun hood. central to parks for running.

the best

Great little hotel

Great

Staff were very friendly and ready to resolve any need or issue quickly and discretely. Wanted to thank the manager that changed me to an even lovelier room when I encountered noise neighbors. Location is just unbeatable with great shopping, pubs and restaurants all on your doorstep. Will hopefully stay again soon.

Lovely ambiance. Terrible water pressure. Weird shower arrangement. Coffee machine in room takes too much space.

The staff were attentive and took care of every need. Coming back to the lobby fireplace after a day of walking was so welcoming. The rooms were comfortable. The dining room had a nice ambience and delicious food options including gluten free options. I would definitely stay at Durrants again.

Prior to our stay, we informed the hotel that we have a new baby that was under the weather (crying, agitated etc). We asked if it would be possible to amend and/or cancel the booking, the answer was no and that there would be a cancellation charge applied equal to that of our entire booking. Moreover, they have ignored our follow-up email. It is rare that I leave bad reviews but feel it is warranted on this occasion. I would expect more from a hotel or this calibre.

We dropped bags at the hotel after a long day of travel and were allowed to clean up a bit as well. After checking in later that evening, we noted that the temperature control in the room was not working. As it was hot, we didn't want to be uncomfortable for the night, so we asked to be transferred to another room. They promptly gave us a room of the same type, this on the 3rd level. It was shabbier and actually seemed a bit dirty and smaller; we did comment on this to staff. But, this was our first trip to London and we didn't know if this was common in older hotels. The staff was excellent and very accommodating, the location amazing and easy to walk to parks, shopping, galleries and museums. We trekked all over greater London and had a wonderful experience. On our last night we enjoyed a drink in a living room on the main level. We'd hoped for a proper English breakfast on leaving, however the service on Sunday started later than posted. It was easy to get to London Euston from there, a short Uber drive, as we were headed to the Lake District. Overall we enjoyed the stay but were disappointed in the condition of our room given the cost of lodging. there.

Great location, beautiful traditional hotel with wonderful supportive staff. Will come back. Thank you.

It is in a great neighborhood an convenient to everything.

Nice atmosphere. Friendly staff. Lovely Occitane toiletries. Comfy bed. Rather difficult to use kettle and charge phone because sockets are in awkward places.

Very well located. Not as pricey as similar hotels in the area

The hotel is a lovely old building. Some rooms have air conditioning, others do not, so if you really want air conditioning you should request it up front. The staff was very pleasant and attentive. Their main restaurant was closed for remodeling but they had a smaller place where you could get breakfast and other meals.