Needs a good decoration programme, public areas good but the corridors were dirty carpets needed a good clean

Location was great! Right in the middle of Old & New towns. Breakfast had good choice - always managed to get something to suit. Room was clean. We were there four nights and kept our do not disturb sign on the entire time. One day around lunch time the maid/housekeeper knocked on the door and immediately entered our room while we were there relaxing. We didn’t have time to get up before she entered. She looked shocked to see us. No apology was given - she left again straightaway. Not sure why she entered but it all felt suspicious to me

Clean room, friendly staff, rooms a bit dated. Good choice of food and drinks selection.

The room advertised on Expedia is not available at the Sandos Monaco, and I have been advised that Expedia have been informed to amend their website. the staff at the hotel were amazing and went out of their way to give us a room upgrade to a suite, however the room we were moved to had building/maintainence work going on on that floor and it was really noisy and the amazing jacuzzi bath the jets didn’t work (disappointed) Food in the hotel was amazing, location is ideal, would definitely stay again if they had a room with separate bedroom

Hotel itself was immaculate and all staff were friendly and helpful. Food was plentiful and of good quality. Similarly the bars with good variety of drinks including cocktails. Only criticism was the bedroom. Though very clean with comfortable beds it hardly can be described as "de luxe". No writing materials, only one small bottle of water (which was not replenished), balcony door was extremely stiff (my wife could not open it and I struggled). Expensive "extras" - safe (3 euros a night) parking - 18 euros a night. No tea/coffee making facilities though there was a kettle and provisions could be obtained from the bar.

Stort rymligt rum, saknade dock dusch (badkar), trevlig personal, välstädat

Lovely hotel, quiet but close to everything- pleasant staff.

Fantastic food and location. Clean and comfortable rooms. And amazinh staff

Hotel Sandos Monaco is a beautiful and clean hotel with excellent service. The bartenders are great and the food was good. The only downsides were the lack of air conditioning in the restaurant and bar area — it was stuffy, and I felt uncomfortable there. Also, I’m not sure how often the bed linen is changed — during my stay, it seemed like the sheets were not replaced. However, the rooms were cleaned and towels were changed regularly.

Fantastic hotel with attentive staff. We went away as friends for both of our birthdays and loved this hotel. Room was clean and looked after daily by housekeeping with a lovely view towards the Levante Beach. Food was good and entertainment was great

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I found the food at the buffet to be like warm

The rooms were not very clean and cleaning lady’s just did the basics. The food was okay, nothing special, just normal all inclusive food. But there was plenty of it, and you could always find something to eat at any time of the day. The service varied—some staff members were indifferent, while others were very friendly. Raul, a waiter from the restaurant, was particularly kind. The animators were very nice and really put in the effort. The animations were diverse and engaging. It seems to me that there aren’t enough staff members, and they are overworked and under a lot of pressure. And i wouldn’t say it’s 4* hotel.

We found the service to be exceptional, rooms were regularly cleaned, Good choice of cooked food at breakfast time. The lobby staff were very helpful for booking excursions and the Benidorm palace

Great hotel perfect location for a small walk down to the beach bars and old town!

We have been several times to this property and there are so many positives. Easy access to old and new Benidorm. Excellent food choice, something for everyone. Staff work hard and are brilliant. We tipped regularly especially in the dining room, where they are rushed off their feet and the bar. We did notice that the outside sunbathing area to the left as you exit the bar wasn't cleaned very often and we twice stood on broken glass and discarded food and general muck from the night before which was unusual. My feel were black from walking barefoot so I kept my shoes on. I hope they're not letting this slip it would be a shame! The internal parts of the hotel are spotlessly clean. The rooms are spacious especially the bathroom. Great hotel if they improve the poolside cleanliness that would be perfect.x

Great food , staff and location. Will certainly consider returning when we next visit Benidorm. Only minor niggle during our weeks visit was the wait time at lifts as one of the three lifts were not operating all week and if you were staying in one of the higher floors you could wait for a long time.

Lovely hotel in great location. Rooms, food, staff, everything was great - would stay again.

Excellent food options that are really well cooked. Extremely convenient location for getting the Alicante to Benidorm bus. The drink options were very nice with the all inclusive spirits and cocktails being rather pleasant especially compared to other hotels where the drink can be hard to stomach.

No problem with actual hotel or staff just the room we booked wasn’t available so we were put in a smaller room as it was advertised wrongly in expedia