Overall Ratings & Reviews Hampton Inn and Suites Pharr

Muy limpio

The hotel is under construction but we were comfortable with upgrades. Pros- cleanliness, tv streaming option, wifi, ac works, comfy bed, helpful front desk and maintenance, close by eating options (walking distance) Cons- per my preference I love big cup of coffee and the coffee from room & free breakfast was to small for my liking, sliding door in shower always opens while showering (caution since it’s glass), no vents for bathroom so you going to #2 take a freshener, mini fridge was dirty/smelled, room can be really quiet since ac is on auto setting (take some ear silencers). It was good though and I’ll be going back again soon

Friendly staff. Very clean.

Es un hotel nuevo y limpio

Everything was simple to make reservations

The stay was terrible . The reservation I made was unavailable once we arrived to check in. My reservation had 2 queen beds a baby crib and a head massager in the shower. They moved us to a room with 2 standard beds no baby crib and no head massager . The 4th floor where we were placed at didn’t have air conditioner. While taking my stuff up to the room the hall ways were very hot. My family and I were sweating . When we walked in the room one of the beds wasn’t properly made and the roll of toilet paper in the bathroom was halfway used!!!. Once we checked front desk refused to give us a checkout ticket or receipt as well. They also refused to give us one for our deposit.

Gre

Excellent staff, great breakfast and very clean rooms.

Excelente lugar, todo muy limpio y un buen desayuno.

We could

GOOD PLACE

Breakfast was good and nice and quiet thank you

I felt unsafe and asked to switch rooms so I wasn't on the 1st floor in a handicap room with a shower n just wanted a room with tub not even a suite I didn't care just wanted off the 1st floor n she said since I booked 3rd party I couldn't switch and I said paid cash it wasn't through a 3rd party but since I found the room in Expedia I couldn't switch rooms unless I wanted to repay the full amount because they don't give cash refunds so we paid $600 for a hotel that we couldn't even switch to a different room

Location

It was ok nothing special. Maybe the worst pillows I’ve had in a hotel. The bathtub/ shower diverter was stuck so as soon as I turned on the water I got sprayed and couldn’t take a bath. Towels were very small and scratchy. Shampoo and conditioner made my hair feel like straw. There was also hardly any hot water the shower was tepid at best. The room stayed cold or hot no in between had the heat on 80 just to be comfortable.

The room air conditioner/heater did not work. The showerhead flow was terrible, the worst I've ever experienced at a hotel in the USA in my life. It just dribbled out.

If I would have known the property was being remolded I would have never booked, the comments said the fitness center was being renovated. Heater was very noisy and constantly changing from hot to cold. The shower water pressure was very weak and the water temperature was barely warm.

My first time staying there and it was amazing

Great place, very clean, great staff

Great staff, very clean, reliable