Hotel was in poor condition- very old, not clean, very thin towels in the bathrooms, all that was provided in the bathroom was a bar of soap. Walls are paper thin- could hear every noise throughout the hotel (they did have ear plugs in the room). Only good thing was the location.

Very hard to get to the room. Only one elevator you have to take up then come down a floor with all your luggage. Large group of college kids all around up. Stayed up till 4 very loud.

Yes

Nice renovated room. Older hotel so yes there is some noise. They provided ear plugs but were not necessary. Great ski in/out

The rooms are nicely renovated and very comfortable, the hallways need a refresh but that didn’t bother us too much as we didn’t spend a lot of time there. Our family really enjoyed the pool area, the water slides, the beautiful surroundings and all the fun activities the area has to offer, we’re hoping to go back again next year, it was so fun, definitely a highlight of our summer! The hotel staff was wonderful and kind, especially when my son ended up breaking his arm while on a bike ride in the area and had to go to the hospital in Invermere for x-rays and to get a cast the morning when we were supposed to check out. The hotel staff understood our situation and was very graceful in allowing us to check out later than the usual time given that we had to go to urgent care that morning. Thank you for being so accommodating and understanding!

I had to leave early because I had food poisoning. I asked for a refund, and they refused to refund me my one night. The section I was staying in didn’t have an elevator, so I had to carry my suitcase up multiple flights of stairs when I wasn’t feeling good. The room didn’t have any air conditioning, which intensified my nausea. I had no choice, but to leave and go home. The distance from the building, and the parking lot was quite a bit. I didn’t feel safe, carrying my luggage at night and in the early morning. I would never suggest this hotel to anyone.

Friendly staff Room not smelling good

I think the property can be a little bit cleaner. Great view, Hot tub is great.

It was very nice.

Hotel guests are not the main focus here. Garbage left in the hallwsy in front of our room for two days. Our room was not cleaned during our stay.

No air conditioner in room , room was over the top hot and uncomfortable stay was good rest was not

Not as quiet as we hoped but lota to do.

I did not like the condition of the property the hallways and the main entrance very dirty, elevators not clean at all, I don't think I would like to stay at the property again due to the fact that is not well kept, extremely run down.

Comfortable would be back

Good experience

Location is excellent, bike storage is great, just bring your lock. The room had a fan but was not enough to circulate air in the room, so was a bit too hot. The mattress are not confortable, you will sink into a hole. Also, it is a better deal booking directly with Pano if you plan to use the attraction there to get discounts! They will not offer discount if you booked with 3rd party like Hotels.com

Good location in the heart of the village. But rooms were not cleaned and in room coffee was not refreshed each day. Not a huge deal but the village coffee shop doesn’t open until 8am. Just a bit of a pain.

No air conditioning, thankfully gets cool at night

Comfortable bed and decent mini fridge

I was given a room beside the ice machine, beside the elevator and overtop of the room that heated and cooled the entire building. My room was shaking and rumbling none stop and it was insanely warm in the room. The AC control was deactivated and all I had was a small fan. On night two my key card stopped working so they called for a new card. I waited 15 minutes for the card and when they brought it they found out that the battery for my door was dead. I wanted another 20 minutes, sitting on the floor in front of my room the people walking by me smirking and laughing. I finally got in my room but had to wait for maintenance to take the door apart, replace the battery and put it back. The restaurants on site were insanely expensive but the food was horrible. It’s not that it was served cold or the service was bad. The food itself was the cheapest frozen food anyone could buy, and then they cooked that and served it. Nothing was made from scratch.