We checked in the hotel for a family getaway which was good. However, I had a knock on my door that night by a man in a pink shirt (not in a uniform) stating he had a call that there was weird noises from my room. My son and I was in the room and was watching a Disney movie. Later on saw the same man in a uniform. At 3am the alarm in the room next to me went off playing loud music and woke me up, had to turn the AC unit on to try to drown out the noise and froze my son. Told the front desk and nothing was done about it. Came back to the hotel to my key not working, went to the from desk and was given new keys that still did not work. The lady at the front desk opened my room with an actual key and was told i will get new keys that will work. I waited and waited and finally left my room to go out and stopped at the desk and the manager Cody had an attitude as if i was bothering him about being able to get in my room and handed me his master key to make sure i get in my room (which didnt work) . He didnt know who i was and gave me a key to open any room was CRAZY!! The man who knocked at my door the other night came and looked at my door and said the door needed new batteries and he would be back to change those and never did. That same night, people was checked into the room next me and heard lots of crying as if they was sitting next to me. My stay was soooo horrible and i let Cody know and nothing was even said or done. I will never stay here again.