Hotel Ikzam Palenque

Explore Hotel Ikzam Palenque
9,0
Exceptional
From 704 reviews
Cleanliness

9,4

Room Comfort

8,8

Location

9,0

Service and Facilites

9,2

Traveler Reviews Hotel Ikzam Palenque

Number of reviews per page
20
40
Top reviews
Radu Oprea
8,0
/10
Reviewed 78 week(s) ago
Great setting and location. Big room, good beds and pillows, but noisy from the bars around until almost midnight. Good bathroom, but a persistent sewage smell seeps sometimes in the room. Receptionist on the sour side, not very outgoing by default, we did not ask for any favors. Internet out, we know it can happen sometimes but no info or apology from reception. Great room service. .
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Michael
4,0
/10
Reviewed 84 week(s) ago
It's an ok hotel but it lost points for the phone that was constantly ringing all night and it being so loud it sounded like it was outside our room so it woke us up every 20min. Also really inconvenient being on the second floor with bags and no lift and no one to help carry the bags up. The windows facing into the hallway were awkward. Drinks were ok but expensive which is probably to be expected in that area. Wifi was good but the breakfast was lacking in range and quality.
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berke ayrancioglu
8,0
/10
Reviewed 83 week(s) ago
We went there pretty late and left early the next day but the rooms were clean and the breakfast was fine. Employees were helpful and friendly. Also the pool looks cool.
Michaela Welker
10,0
/10
Reviewed 389 week(s) ago
Only just arrived at Hotel Chablis and don’t need more time to know this is my type of hotel. The entrance is pleasant and convenient off the road. The reception staff were friendly and welcoming. The pool has two levels and is in a courtyard surrounded by trees with the sound of birds overhead. The pool and sun lounge area is very clean and comfortable. The rooms is very clean. The bedding good quality, and the bed firm but comfortable. Shower is superb with lots of hot water and a great flow and spray. Overall I can’t wait to stay another night here and I’m sure my husband and I will return. We could spend a week here without having much else to do!
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Heather Scotland
2,0
/10
Reviewed 92 week(s) ago
Arrived after an 10 hour bus journey to be told they did not have a reservation for us despite us having a booking confirmation. Front desk staff was completely useless, looking worried and not actually saying anything, pretending to look for our reservation before I finally asked them if they were sold out or not. She confirmed yes. Stop wasting our time and be honest about whether or not you can accommodate us so we can go find somewhere that does. They were not sorry and they were not helpful. We also emailed them the day before and they did not respond, yet another missed chance to be up front about our booking. Extremely disappointed.
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