Breakfast was good , staff were great

Pelo porte do hotel faltou ter carregador para carros elétricos.

Lovely stay at this property - some noise from refurbishment work but when i mentioned i needed quiet to do some video calls, the noise stopped within minutes. Very grateful to the Novotel team - a professional and well run hotel.

Excelente acomodação, vista deslumbrante, quarto muito bom. Café de manha muito bom.

Excellent hotel!!!! Premisas very clean and best lication

By and large good. But as a tourist hot place, the staff had limited English knowledge

Incrível

Excellent service! We were with our 1 year baby, and all the things we asked for his comfort they hel us!

The staff at this hotel was supportive and helpful. When I asked for an additional lamp it was there in minutes. They helped with directions and with luggage. The morning breakfast was standard buffet fare. If you have any sensitivity to molds this may not be the hotel for you as it is a bit musty. The bathroom in particular was moldy and had an unpleasant smell. The room itself was good sized if a bit dark.

Conforto do quarto e limpeza excelentes. Atendimento e cordialidade das pessoas que trabalham no hotel também excelente.

Local excelente, houve apenas um pedido no restaurante para ser entregue no quarto e não foi atendido, creio que por esquecimento.

Cafe da manhã mto bom Excelente localização Limpeza

I had problems on first day with the WiFi access. There was no internet available on my floor and I had to work.

A ducha auxiliar não permanecia fixada no seu gancho de fixação, por falta de manutenção, e consequentemente, se o hospede não a segurava ao ligar a ducha, esta ficava ricocheteando no piso do box, olhando todo o ambiente

Excelentes acomodações e cafe da manha e serviço de quarto, otimo atendimento e localização

Everything was great, including breakfast, but the view from the room was horrible.

Muito tranquilo

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Wonderful place to stay!

Foi ótimo! Gostei de tudo. I'm from the US, but lived in Brazil some years ago. This is a very nice hotel. They were helpful with everything. I am fluent in Portuguese, but they had staff who could speak English and Spanish as well. Dinner was very good. The flavors of food are muted compared to what we are used to, but the ingredients are 1st class. We had filet mignon with carrots and parsnips. (Advertised and manioc root. Nope) Anyway, it was delicious. I am actually lactose intolerant in the US. I eat dairy products anyway and suffer. Here the buttered carrots... Not a problem. Cheese the next morning, no issues. So not sure what the difference is, but Brazilian dairy seems to agree with me. The breakfast in the morning was fantastic. I can tell that the humidity plays havoc with trim etc, so I'm not going to sing the hotel for what Brazil is weather wise. The valet parking is R$50. Lets be honest, that's less than $10. Why would you fight for parking? If you want a nice clean place to stay with beautiful scenery and a wonderful friendly staff, stay at the Novotel. Highly recommended.