Overall Ratings & Reviews Homewood Suites by Hilton Champaign-Urbana

Great comfortable hotel! Breakfast was just ok.

Have stayed at this property many times. This time the kitchen area only had a few spoons, no forks and one knife. They used to have a full complement of utensils. There was only one pot and it was casserole size large. The toilet did leak when flushed clean water between tank and bowl connection.

Very nice property! I enjoyed the property and amenities! I was impressed with the breakfast selection and cleanliness of the room and dining area! The pool was ok but small bit of black mold in shower (in pool area) and no hot tub. Nice gym though and they offer free ear buds in case you forgot yours and that was thoughtful! I was a little irritated when I reserved double queen beds for 5 of us (3 kids) and was given a king and a sofa bed. The hotel was not sold out but when I asked I was told that due to booking through vendor I was given anything open? So not sure why or what that is all about but we just went with it. Unfortunately, we were only offered 1 sheet, 1 blanket, & 1 additional pillow? So, our kids luckily had their kiddie blankets from the car! Other than that it was an easy and friendly stay! I would recommend and I would stay again! Nice area and walking distance to a wonderful Children’s park- Hessel Park- has a splash pad and big playground! Ice cream shop within walking distance 💖

It was chill

Breakfast was finished at 830 am and the lady came at 9 and said breakfast is over…very rude attitude of the staff

Yes

Nice place. Nice rooms. Nice breakfast area. Check- in was bad. There were about 6 or guests waiting for their rooms when I arrived. It was check-in time, but the rooms were not ready. I waited for an hour for my room. Many other people waited even longer and more people came in later who also had long waits. There seemed to be a major shortage of housekeeping folks to take care of the rooms.

Check in was supposed to be at 3 pm but wasnt ready until 8 pm😡😡 Was told at 3 pm it would be about a 15 minute wait, for it to be 5 hours is crazy, without a discount or other accommodations offered. Will not book here ever again👎

Stayed 2 nights. No housekeeping, gotta go to the front for towels and toilet paper, dead safe but employee's no responding, no hair dryer, and 45 min waiting for check-in due to not cleaned room at 4:00 pm.

Convenient for race. Slept well. Breakfast is a bonus. Room was decent.

Staff are nice and

Very nice staff Room was very clean Breakfast ok

Supposedly fresh, sealed cups with liquid like urine on them. Microwave did not function. Kids allowed to run in rooms and hallways. Very noisy.

Truly enjoyed our stay

Went for busines. I was able to work and not feel crowded in the room. I was also able to relax and was very comfortable when doing so.

Very spacious room. Pleasant staff.

Nice room. Only down was the coffee maker in our room was missing a part. We told management but never got another coffee maker. There is no heat or air in the bathroom so it was rather cold!

The costumer services is terrible

We've stayed at this Homewood a number of times. It's always been above average, a very nice place to stay. However, this time was different. We arrived at 3:00 pm for check-in, which is when check-in starts. They were having issues communicating with housekeeping, telling them which rooms were ready. It took an hour and a half before they could find a room for us. Then, when we finally got to the room, housekeeping was just getting started on it. Don't want to go through this again, sorry.

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