Todo bien

Overall, it was a wonderful experience for us. Of course, there were a few challenges along the way, but we came here fully aware of what to expect, so nothing really caught us by surprise. What impressed me most was the effort the resort has made for its guests, it almost feels as if they built the hotel right on top of the ocean. Because of that, I find it a bit unfair to focus too much on minor inconveniences. The staff were consistently friendly, welcoming, and eager to help whenever needed. My room was always kept clean and well maintained. The air conditioning could have been a little stronger, but honestly, once you open the door and let the ocean breeze drift into the room, you find yourself falling asleep to the sound and scent of the sea. At that point, the air conditioning becomes the last thing on your mind. We left with beautiful memories and a genuine appreciation for the experience. Thank you to everyone who helped make our stay enjoyable.

The place is beautiful but the breakfast took forever even though the place aaa empty. 30 minute wait for coffee and fruit plate.

Todo bastante bien y muy lindo.. Pura naturaleza. Se echa en falta que limpien un poco la arena de la playa. El personal genial. Regresaría seguro..

Excelente servicio y amenidades preciosas. Agradecemos la atención de Paola Méndez quien siempre estuvo al pendiente de nuestra estadía.

go but just 2 nights

We booked a sea villa for 1 night. The view from the terrace and the hotel vibe is amazing. I know before that there is no lights but its not that much dim. Bed is comfortable. The only thing i probably cant take more than one night is the water is from sea so its a little bit salty and sticky on your skin after shower. And the hotel food is a little bit overpriced. Breakfast not included. Otherwise everything else is amazing.

Dirty room, staff not available. No room light. Expensive dining

Stayed here for 8 days 7 nights. The integration of the unique architecture to nature was the highlight! - This really is what stands out in our overalls stay. We loved the whole off-peak experience for our honeymoon. Perfect location to watch the sunrise and sunset. Love the music around the property, too. For the room prices and fees from other services offered, we felt like the upkeep of the property could have been better. This applies to the overall customer service experience, too. They were generally nice, but proactive customer service could really do a lot better. Again, for their prices, you would expect a level more than just mediocre. We loved our experience dining in Elixik restaurant for multiple breakfasts and lunch. Benjamin was very attentive and has great energy! He was also stationed in iMix at one point when we were at the beach and we were glad he was there! He always made us feel welcome which we didn’t feel much with a lot of the service staff. We would also like to commend Leonardo for doing what he does. He did the gratitude and love ceremony to us our first night! We felt his sincerity even to other guests when witnessing him perform for them. Claudia from our Cacao ceremony was amazing! That experience is unforgettable. Overall, we loved our stay and no regrets.

I travel very much and Tulum has extremely high prices , I will think twice if I was to visit Tulum again

Me encantó la estancia en este bello lugar celebrando mi aniversario,todo un sueño echo realidad,la comodidad,el lugar,el personal muy amables todos!muchas gracias !

Me gustó todo una experiencia única, el personal las habitaciones todo todo excelente

i am definitely coming back, this hotel is a MUST

From the moment you walk to this beautiful hotel you disconnected with life it is so amazing. I fell in love with it. I went with mix reviews in my mind, but honestly, it’s exactly what I expected so beautiful you disconnect from nature I would recommend to bring bug repellent flashlights, because since it is an eco hotel. There’s not many lights. It is very hot and sticky so bring mini fans as well in the hotel rooms. There is air-conditioning one right at the top from your bed so you will get air when you sleep and there is also a split air conditioning. It is so amazing. I fell in love with it. The staff’s are super nice. I would definitely go again. It is a 10 out of 10. If you don’t do your research correctly and don’t come prepared, you will probably not like it but if you come prepared the correct way, it is amazing. Highly recommend.

Rooms Very hot ac don’t cool and watch out for raccoons

Our stay was perfect and Melanie was our tour guide, she was awesome!! I highly recommend her

This hotel was amazing! Definitely recommend if you are going for this vibe

Staff are terrible they don’t apologise or try to fix things when they go wrong. I had no water for the last night or my stay and no compensation was given or even offered. An animal broke into my room at night and stole my food no sanitisation was offered. Staff are rude and not very welcoming aside from these very few who we were- they were the outliers and not the standard. Horrible experience but beautiful place. Save your money and book a reputable hotel.

Very uncomfortable, not friendly place.

Yes everthing eas amazing i recommend thr fiid was amazing and the staff was very nice i was relaxing i the spa i love it. Raxmat is thank you