Hotel more basic than expected with some cracks visible in various places. Bed comfy but walls thin.

Awful start to our stay. Firstly, the second carpark has zero signage, majority were reserved by other companies, and has a really tight entrance, no instructions on website inc FAQs, and very limited on email confirmation. Stressful start became more so when getting to the hotel. The person checking us in couldn't care less that we were there. Insisted that we decide what time we want breakfast, faqs on site say nothing about having to know in advance when you might be up and hungry, and the letter we received after checking in said they only need to know by 10pm, yet we were told she needed to know immediately, and rushed us along as though she had a qeueu behind with no one waiting. Just felt really unwelcome. Getting to the room meant dragging case up 7/8 steps, they had a lift but you had to go up or down stairs to get to it. Got to the room, there were wine stains and crumbs on tables, what we were hoping was just spilt sugar on a bedside table and stains on the lampshades above the beds. Nice relaxing bath after a stressful start? Nope, no bath plug. Beds were comfy enough, if not smaller than we are used to in a hotel, and pillows felt a bit flat. Asked to speak to manager about all of the above the next day, she apologised but didn't empathise or agree that those things were not acceptable, just sat, nodded, then apologised before going on with her day. The positives? The location is alright, the view from the window over the river was lovely, and most other staff ok

4 night break meeting up with friends. The staff were all friendly and proactively helpful. We did not use the spa, but parking was okay and the two 22kW EV chargers a welcome bonus. Location was perfect for town centre. Weather was wet for much of the time but we found plenty to do within a reasonable distance. Would happily stay here again.

Great room, excellent bed & bedding. Bathroom well equipped with plenty of hot water. Parking was included & close by. Staff very welcoming & accommodating. Lovely evening meal in the restaurant. Our steaks were cooked to perfection & the whole meal delicious. Only thing to let the hotel down was breakfast. Breakfast buffet was dry; the bacon was hard & fried eggs rubbery. The pot of tea was awful, which was a surprise at tea bags in bedroom were delicious. It was bad tea & doesn’t seem to have been made with boiling water. We would gladly return despite the tea !

No atmosphere in the bar and very expensive drinks. Breakfast was just average - minimum choice and hot food luke warm

Nice hotel centrally located.

Excellent location, secure parking, ev charging point. Good breakfast.

Clean central all was good.

We have a lovely stay. Our family room was clean with nice river view.

Lovely large size room overlooking the river and bridge Very helpful staff -esp Harry Looking forward to staying again

Run down rooms, small TV

Debbie at reception is really kind and helpful. The rooms are spacious and clean. Pool/Spa facilities are a nice addition. Good location close to the shops.

Lovely greeting on arrival. Parking on the doorstep which is a bonus being in the centre of Kendal. Check in was simple having already completed the online form. Facilities available were explained to us and we headed up to our room. We were a little cross with ourselves for not bringing our swimming costumes!! Room was spotless and lovely and warm. Bathroom was also clean. Love the fact that in the bathroom they have a note saying if you’ve forgotten toothpaste/brish/razors etc they have them at reception, simple but brilliant should you need. We had a great view of the river from our room, we couldn’t have asked for more. We didn’t eat or drink here but the bistro looked beautiful and inviting. Whilst the rooms aren’t super modern, they are comfy, clean and the staff are brilliant. We will choose to book here again when we head up to Kendal. In a perfect location for walking into town to explore the area. Many thanks

The staff was amazing and really friendly. The bed was heavenly!

Couldn’t fault our experience. The room. The pool. A beltin hotel. Will be returning. That’s for sure.

Great place to stay for families. Staff so friendly and having the pool and other facilities to be able to use too, brilliant. We would love to return ❤️

Hotel very central lovely view from room . Staff very friendly reception and bar . Food in bar good . Rooms clean / basic . We had our dogs and it was very dog friendly . Will visit again

Lovely hotel - friendly staff, clean & comfortable room, in a great location. Would definitely stay again :-)

We arrived early at about 10:30 and were allowed to leave our car while we explored Kendal. When we got back around 14:30 our room was ready so we went in and settled in. My wife has an issue with onions her meal did contain onions despite being told they’d be excluded. It would have useful to know we could use the pool prior to checking in.

The whole hotel was spotless, the gym and swimming facilities where excellent. The staff was so helpful and we would highly recommend