Overall Ratings & Reviews Homewood Suites by Hilton Philadelphia/Mt Laurel

Breakfast was a 25 min wait. Room did not accommodate 5 people had to buy an air mattress.

Everything

When you advertise that your location has a pool, it would be nice if that pool was working.

I always stay this same property when in the area. After years of going, it still maintains the highest quality and customer service. It’s always my first option when available!

The shower walls dirty the shower head was dirty

Beautifully maintained, excellent breakfast, fitness center superior

Noisy, AC stayed at 69 degree F and did NOT go down even after I lowered it numerous times. I couldn't sleep all night because it was hot. The hotel was close to the freeway so when I opened the window to get some cool air since the AC only stayed at 69F; it was really noisy. I saw a blanket in the closet that had blond hair, black hair and other kinds of hair all over it.

I always stay at this hotel when I am visiting the area

When i arrived at 3pm for check in they had me waiting for 30mins to clean out the room. The room floor is very nasty and the couch had stains and nasty smell and color to the seats.

Specifically called the hotel before booking to ask about the pool. Was it open, etc. The pool was 62°. That is unsafe for people to be swimming in that temperature. The heater was broken yet the pool was open. Completely unacceptable. We would not have stayed here! We should have demanded our money back and moved to another hotel but it was late and we were tired and the kids wanted to swim. My daughter went in for a brief moment and got right out. My son never went in. They should have told us that when I specifically called on the phone to ask about the pool. Very disappointed

Everything was great!

the staff was super nice and the room was very clean and big

We were with small children exploring NJ and Philly. Great location, lots of shopping plazas around with food options. Room worked really well for our family and the breakfast was clean and well attended. Would go back if we needed to stay in that area again.

Not Family-Friendly – Poor Communication and Lack of Basic Preparation We stayed at this hotel as a family of five (2 adults and 3 kids), and unfortunately, the experience was disappointing from the start. One of the main reasons we chose this place was the advertised pool, which was a big deal for the kids. When we arrived, we were not told the pool was out of service, we just found out when going downstairs to the pool ready to enjoy there was a sign at the door that pool was out of service.— something that was never mentioned at any point during booking or in the lead-up to our stay. Very frustrating and misleading. On top of that, the room was clearly only prepared for two people, despite the booking being made for five. There were only two towels, limited kitchen supplies, and just enough dishes for two — which made meals and even basic hygiene really inconvenient. We appreciated front desk Jessica who were prompt to response to our request. To make matters worse, the bathroom wasn’t properly cleaned, which made the stay even less comfortable. The staff were polite, but the overall experience felt unorganized and not family-friendly at all. We expected much better, and we won’t be returning.

It was a friendly, clean, safe place to stay.

All went well.

My stay overall was ok. When I arrived, it seemed that the room I initially was supposed to have (201) wasn’t available because it seemed that someone checked me in which I am not sure why because I didn’t check in until 6:45 PM so we had to take another room (301). Also, the bathroom had ants on the floor. There was also ants crawling on the dinning table and dining room wall. Please pictures and videos below.

Amazing.

Came to celebrate my 8 year old son for his birthday. Great location, great hotel. Very clean, friendly staff, lots of amenities for the family and overall very comfortable. Cozy and warm environment. Went to Sahara Sam’s waterpark, literally 8 minutes driving from the hotel. We had an amazing time. Will be back when in the area.

Loved the tennis/ basket ball court and outdoor patio enough space for the kids to run and enjoy themselves