Staff was good Not like an amazing hotel but I liked my room

Hotel was in the best location

We had an okay stay here until a vent fell off the ceiling and started to leak a bunch of water into our bathroom on the final night, right as we were trying to go to sleep. We told staff and unfortunately they couldn’t find us another room. All they offered us were towels to soak up the large amount of water on the toilet, floor and shelf below (didn’t clean it up themselves — just gave us towels for us to deal with the mess). Thankfully the water didn’t soak too much of our belongings but it meant we couldn’t use our bathroom the final night without the risk of it happening again. Management said they would follow up about compensating for the poor experience but we have still not heard anything from them and it’s been a full week. We were offered a free breakfast the morning after, which we couldn’t use because we were told about it as we were checking out and had to catch a train. We left our contact information at the front desk and submitted our feedback through the hotel survey and still haven’t heard anything from management about this inconvenience during the final night of our stay. Overall, we experienced quite horrible customer service. At least the location was decent. However the room was mediocre (even before the flooding) — they only provide each person with 1 pillow, the shower was a horrible design that soaked the entire bathroom floor and the place was freezing and hard to get a good temperature with the A/C. We definitely wouldn't stay there again.

Everything was in order here. Started in a room I hadnt ordered through some small confusion but they movied me to the correct room without any problem the very next evening. Desk staff were friendly and helpful. Beds very comfortable. Bathrooms stunning. Quaint backyard to enjoy the afternoon. Very close to Museums, Vondelpark, and the Leidesplein. I'd definitely come back.

Wonderful small hotel, friendly and helpful staff, and in a great location.

Really great location, nice spacious rooms and a very comfortable bed. Perfect base to explore Amsterdam!

Nice hotel good location near trams,bars ,restaurants

We've stayed here when it first opened and returned about 10 years later and whilst it is still a lovely place in a super area, there are some obvious signs of wear from the past decade. We have been on the Lower ground floor and the top floor and both beds were super comfortable. The room was a bit cool when we arrived (19degrees) so a touch on the fresher side but likely down to the very high ceiling in the attic. There was oodle of scorcho hot water for a long shower or soak and the breakfast was simple but varied and tasty. Would very happily stay again and the area is lovely and quiet but not too far off the beaten path in an upmarket neighbourhood.

Hotel Roemer is an amazing hotel and I always use it when I'm in Amsterdam the staff are friendly and helpful along with the location of the hotel being perfect for exploring.

Amazing stay with great and very helpful staff, room was great and had everything you could need highly recommended

Great staff. Wonderful back yard for happy hours. Rooms small but comfortable. Reception room furniture old & soiled.

Probably the worst hotel I stayed ind during my five weeks in England, Belgium, Luxembourg and Netherlands. Seemed dirty from the start… from the guest check in to the room itself. This is NOT a four or even three star hotel. Not sure how they fake that rating. I was placed in a room next to the kitchen. There were three room in a nook with the kitchen. Could not believe it. Clanging pans, slamming doors and food smells starting at 5:00 am. If you’re a solo traveler this is where they’ll put you. Additionally, there was constant stomping from the floor above. Thin walks and floors in this place. Carpets were filthy. Cleaning is basically changing sheets and wiping dow the shower, basin and toilet. Cannot recommend this hotel to anyone.

The hotel location is perfect! Conveniently located a few blocks away from the busy main streets so it is quieter in the evenings but easy to walk to metro stops, restaurants, and shopping. Hotel staff was extremely accommodating and made sure we enjoyed our stay. We received great recommendations for places to visit and site to see. Will definitely stay here again!!

Terrific hotel near to all the main art museums - but steep stairs were required to access the elevator - no problem for me but a challenge for my older friend.

Fantastic location in the museum district, excellent breakfast, beds were comfy. The staff is wonderful!!! I highly recommend this property.

The room was very humid, we had to turn on the heater so it could help to dry a little bit. We didn’t sleep so well because of the humidity of the room.

We loved Hotel Roemer. Great room. Great staff. Great location. Excellent bed. Our room needed some minor maintenance: sink had mineral buildup, reading lamp was loose on wall and needed a new bulb, crack in wall. Minor things. We still recommend highly.

Very well located in a hip area, close to public transport connections including airport links. Spacious rooms with good lighting. We had a room with balcony overlooking the back garden, so it was a very leafy setting. Air conditioning - no issues, bathroom - no issues. Good value for money. We had a minor issue with the room safe which had a non-functional key. Would definitely stay in this place again.

Great neighbourhood

Location was great. Bed was not comfortable. Not the cleanest hotel we have been to.