Great swim.

First thing we saw on entering the room were several quite big green (ink?) stains on the carpet. A lovely big bed but only 2 small pillows, so had to ask for more. The room was very hot and although we found a fan it didn’t get below 26 degrees the 3 nights we were there, outside not over 22 degrees in the day! We went to the Restaurant our first night and waited 30 mins for a drink. The food was not good and loud party of golfers drove us to the bar. Not much better so took wine to our room. Ate in the room next 2 nights. I booked this hotel because I wanted a pool etc. the jacuzzi was broken and the steam room was also out of action, and with swimming lessons for about 20 kids relaxing it wasn’t!!! On our last night a member of staff, Matilda, hunted and found us another fan. She was the only one to really help. There are often functions (one every night we were there) which are very loud and go on until 1 a.m.!! So all in all not impressed and definitely not 4* for us.

Nice property but needs some tlc.

Firstly, I came here last year and it's was an easy 10/10, but this time was different, I brought the family as we were attending an event near by, the 3 of them have disabilities and have poor mobility, the first problem we came across was that we were put in a part of the building where we had to climb stairs to get to our room, we didn't want to argue this because we just had a long drive and just wanted to refresh for the event but struggled to climb the stairs, secondly, the rooms we were given were above where they were having an event and we could hear music till 2330 and we were not able to calm down and get to sleep till after 0000, there was also a piano near the room and sombody was playing music pretty late, we ordered a double room and it only had one chair, where the twin room we had, had 3 chairs, breakfast was fine, but I have had betting in the likes of travel lodge and holiday inn expeess, but otherwise, the staff was great, the room were cleans and the swimming pool was great

Ok

Club house not very welcoming. Swimming pool was over run with members of the public and swimming lessons on the Saturday. Jacuzzi was out off action . Would have been nice to be for warned about Jacuzzi and swimming lessons/public using the facilities.

Great stay fantastic facility

WiFi pretty much unusable in the room but ok in the corridor ! Breakfast ok but some cooked items not very hot. Staff more than helpful

The room was dusty and cobwebs were around the inside of the window and we had spiders in there. The hotel was not very well maintained, could do with painting and upgrading of some of the furniture. The wooden panelling in pool area needs attention as well. We booked breakfast for 9am and when we arrived the scrambled eggs were dried up, no black pudding, no bacon and no butter available. Parking was fine. I had wanted to stay at the hotel for a while and was disappointed with my overall experience and would not visit agan.

The building is run down, the room we were put in had a dip in it either by broken floorboards under the Lino. The jacuzzi was not on. The breakfast was bleak. However the reception lady was helpful.

Lovely setting. Food in the restaurant was a bit ordinary. The snacks at the bar were better. No room servicing unless requested and towel change and bin empty was facilitated by placing these in the hallway. Replacement towels and empty bin were there when we got back. Asked about a bus to Norwich, but the desk had little idea - there's a direct bus that passes by the entrance to the Manor.

The property could do with some tlc especially the clubhouse The coffee table in our room was damaged and needs replacing The pool is nice and the steam room and sauna were also good except there were a lot of children when we went, nothing wrong with that but the steam room and sauna clearly says nobody under the age of 16. If you have signs up they should make sure under 16s do not use these it did spoil our experience as lots of children in and out of these facilities. Breakfast was very busy we had to wait a while for sausages and bacon to appear a little annoying as other food on our plate got cold while waiting, they knew it was going to busy so should have been more prepared but when we did eat it it was a good Staff excellent and friendly

The staff were all polite and helpful, although some seemed a little inexperienced. We ate in the restaurant one night, the food was well presented, but the pork belly was over cooked and the chips were over salted. We also asked for the coffee tray to be cleaned & refreshed. Someone had come in, left a large bag of tea/coffee sachets in the room, but not cleaned the cups & tray - I assume they got distracted & didn't finish the job.

Friendly receptionist. Food is good and the rest of the facilities look good. Lovely evening walk around the golf course boundary

We stayed in a twin room in the older part of the building....it was very disappointing! The mattress was the most uncomfortable that i have ever slept on, it must jave been the cheapest matress you could buy, all the springs had gone in it and lots of dips and hollows, i had to lay the bath towels on top of it to try and stop the springs from digging into me! The room was an awkward shape and a very poor layout. The furniture looked really tired and the wardrobe had a handle missing, there was paint peeling off the walls in certain areas. The whole room was in need of a revamp! The bathroom was more modern and had obviously been done up recently though. We ate in the restaurant which was extremely overpriced with very small portions, i would recommend eating elsewhere if you get the chance! The pool/spa facilities were good, although the steam room didn't have much steam in it! Overall a very disappointing stay for a supposedly four star hotel, i have stayed in far better places and would not stay here again! There is a more modern side of the hotel which is probably more up to par than the old side that we stayed in?

Not enough variety in the breakfast selection, so not worth the price eg granola was muesli; they are not the same! Lovely room though, and good parking.

good enough breakfast, lovely room, but i was surprised it wasn't cleaned during our stay or things topped up

Breakfast was nice and good choice Parking was easy

Very nice good quality

Arriving at Sprowston Hall it was impressive. However, Room was tucked up a lot of stairs (not told of this at reception) Bed was very uncomfortable, duvet was too small for a double bed - with 2 people in, only 2 pillows (which werent comfortable) - no spare. Room was freezing too. Went to the bar to look at menu and asked for a decaf coffee but male bar staff said he would have to go and get one - very reluctantly-so told him not to bother. Menu at the bar quite restrictuve too. Overall disappointing.