Was a nice hotel, clean and well kept

We have stayed here numerous times and it is a very convienient hotel forus to visit family in the area. Quiet location and rooms have evrything you would need and expect.

Normally a great place to stay, my recent visit was subject to a number of problems. (1) a staff member (accidentally, apparently) tried to access my bedroom at about 2230h whist I was sleeping. The Duty Manager acknowledged that it was an error - but I didn't really feel safe and secure at the time and over that night. (2) My key card did not work on two of the three days, meaning a long walk back from my room to reception (twice) to get it revalidated. Not a deal-breaker, but after a long hot day at work, the last thing you want is hassle at the hotel. (3) There were rarely staff available at the reception. I gave up waiting on on two occasions. There's no bell or buzzer to ring to grab their attention, and they didn't seem to be hiding in their back-office either. Disappointing, as this is normally a good place to stay, but I'll try a few others in the same area over the next month.

Lovely stay.

Booked 2 suite rooms for 7 of us , 3 adults 4 children. Checking in was quick and efficient . Rooms looked great . Went out for tea then on return noticed ants all over one of the rooms and I mean ALL OVER!! Went to reception to be told no other rooms available and manager had gone home at 6pm . Children wouldn’t sleep in that one room so had to move beds into our opposite room which caused a neighbour to complain about the noise as he was working . It was no later than 7pm and in a family room , during the kids summer holidays not sure if it would be quiet for the next 6 weeks!! We to all went for a swim to use up extra energy then an early night 1 room with 5 in and 1 room with 2 adults. Breakfast was good and plenty. I’ve stopped here twice before and never had a problem but hotel needs some TLC .

Rooms hot without air conditioning. Television in room not working which i tried to report to reception but there was no answer. Very rude staff member on reception who glared at me when I returned my key card as they were on the phone and rudely ignored my "Thankyou". Not a nice stay and I won't be going back

Very mixed stay - great breakfast, good sized room and towels, and food in restaurant was good when it came. Facilities v good and staff seemed friendly. BUT no Wi-Fi in room despite multiple requests for help at reception, it took 4 separate key’s to be able to access our room, 45 minutes to get food and very unclean outside dining area (broken glass on floor, slow staff), and one side of our double bed had a mattress protector and was super comfy and the other didn’t and was lumpy!

The family room given to us was spectacular ; spacious and clean. It was a beautifully set up room that suited us a family of four. Our kids loved the breakfast and the facilities. Would definitely be coming back here when visiting London/ Wembley

Ideal for a 1 night stay. Good location. Needed a few upgrades but fine for what we paid. Plenty of free parking.

Room smelled strongly of smoke on arrival. We couldn't be moved as the hotel was full, but Jasmine in Reception was very helpful and understanding. We were offered a complimentary evening meal, which was perfect after a busy day. Breakfast was very good - plenty of choice and everything was fresh.

Parking was available. Staff were helpful. Room was being treated for ants and bugs. Dead bugs on bathroom floor during the night and bugs coming in to the bathroom via the shower drain.

Great hotel especially for the price, having a pool to use was great! Plenty of parking available too. Good to note, there is no air con in standard rooms, I knew this when booking and it wasn’t an issue at all. it was the middle of a heatwave and the room was a bit warm but it’s unusual weather for the UK so I suspect during normal weather it would be absolutely fine.

All good, but quality of breakfast has gone backwards since last visit

The room had ants in the room u couldn’t open the window its was really hot in there

Parking don’t go here with a van a van got broken into whilst we we’re staying here one member of staff said it never happens and another said it happens all the time

Just a one night stay while visiting old friends. The reception staff were our major interaction with the staff and both Jasmine and Stella were amazing! They were both very helpful and aware of the difficulties imposed by the extreme heat. Many thanks to both of them!

Dirty and dated dump. Staff unhelpful. Didn’t even stay - left as it was such an awful hotel

Thought the room was lovely. However there was no dressing gown or slippers. There was no glasses in the bathroom or room. The small thin plastic cups fell over if you put your toothbrush and toothpaste in. Surprised there wasn’t a separate restaurant in the hotel for evening meals.. A friend came to see me for coffee one morning but I was told they didn’t serve coffee until 12. First hotel I’ve never heard that before in a hotel. My husband loved the swimming pool. Breakfast was just okay.

Food in the restaurant was good, very nice taste, but quite spicy . Waited a while to pay so I returned to the room whilst my husband waited - which led to a staff member thinking I had left without paying, and following me despite my husband still waiting in the restaurant ! Apart from this small mix up it was a very nice stay , could just improve the experience by having extra staff in the bar/ restaurant area . Did not have the breakfast but would have tried if had the time as food quality was good .

The hotel prides itself on being environmentally friendly and sustainable but they have a very poor, limited vegan menu. They offered a vegan brownie for a ridiculous £9.50 that came served with non-vegan ice cream. The bath in the room had a broken plug but other than that, the hotel was well maintained and pleasant.