Comfortable room good breakfast

Everything about this property was excellent, except the wifi which was practcally úseles.

Lovely hotel, comfy bed and pillow too. Friendly staff

Airconditioning is centrally controlled. Breakfast is a great mix between continental and "english".

Excellent hotel

Prior to our arrival, we inquired about the check-in time and the readiness of our room, eager to settle in. Unfortunately, we were met with an unfriendly response from the receptionist, who instructed us to sit and wait, stating that there were two guests ahead of us. Feeling unwelcome, we left and returned at 2 PM, the designated check-in time. When we checked in, I had previously requested firm mattresses for our special occasion—our 20th anniversary. However, the receptionist seemed unprepared and attempted to assign us a room for guests with disabilities, which had a very soft mattress. He did not acknowledge our anniversary at all, which was disappointing. After expressing our concerns, he suggested we check the mattress in the assigned room. Unfortunately, it was too soft for our comfort. When we returned to the front desk, we were informed that all the mattresses in the hotel were the same, and nothing could be done to accommodate us. After waiting at the reception for about 15 minutes, he finally offered to show us another room, which was significantly better and had firmer mattresses. We ended up in a slightly more expensive room at the same rate we originally booked, which was a positive resolution but should have been handled more smoothly. Additionally, we were surprised to learn that a reservation and cash deposit were required to use the spa. Most guests prefer to pay by card

The staff were very friendly, and our room was ready before the guaranteed check-in time. The room itself was clean and spacious. While some of the furniture showed minor chipping, it had no impact on our stay since we were only there to sleep for two nights. One amusing detail was the TV placement: it was mounted on the left side of the bed, squeezed between the bed and the desk, so you couldn’t actually watch it from the bed. The only way to watch comfortably was to move a chair and sit directly in front of it, which we found quite funny rather than frustrating. The hotel is conveniently located, about a 10-minute walk from the city center and close to everything. We also appreciated the ability to store our luggage on the day of departure, which was especially convenient as we had an evening flight.

Great all-round stay. The hotel is centrally located, making it easy to get around, with plenty of food options just steps away. The rooms are spacious, clean, and comfortable, which made the stay very pleasant. Would happily stay here again.

I can not comment on Breakfast as we did not have it. The location of hotel was amazing, The staff were so friendly and helpful, nothing was too much they helped straight away with every question/request. The hotel and rooms were immaculate i would definitely stay again

Excellent location and superb service

Staff are excellent: very friendly and very helpful.

Friendly and helpful staff! Nice clean hotel!

Great central clean hotel… shops and restaurants are a few hundred yards away

Really nice staff, enjoyed our stay.

Friendly staff, good location, easy walking distance to bars/restaurants, shopping and main attractions. Parking available although we didn’t use it. Breakfast was fresh, plenty variety and healthy options. Only thing missing for us was a pool but it is city centre!

A great 2 night stay in an excellent location.

Hotel is in a good location for visiting Palma, the hotel is clean and the rooms are a good size. Hotel does not have outdoor space or a pool.

Super hotel. Would happily return. Five minutes’ walk from popular dining spot. Ten minutes’ walk from major attractions.

Beautiful hotel with very friendly and hepful staff.

Hotel staff were great and location was perfect.