Overall Ratings & Reviews Residence Inn by Marriott O'Fallon

Hot tub was closed with a cone around it. Room was clean. Walls pretty thin. There was a pullout couch bed, but in the room, there was only a flat sheet, blanket and 1 pillow. The front desk staff was able to only get me one more flat sheet. The biggest problem is when I checked in, the staff was checking me and was going to charge me again even though I prepaid thru expedia. He wouldn't help me get it figured out at all. I had to spend over an hour on the internet and on the phone with expedia to get it figured out.

Very clean and staff were excellent and very friendly, will definingly stay here again.

Excellent and very compassionate staff!!

Excellent brekafast

After bringing our luggage down 2 long hallways on the first, we discovered the kitchen floor was coverd with water and we almost fell. They immediately apologized and gave us a different room on the 2nd floor & more convenient near the elevator. The rooms were clean except the toilet had a very dark stain. Many areas of wear & tear in the room and other areas. My husband was so disappointed te hot tub was broken. But we enjoyed the nice size indoor, heated pool. Very good breakfast buffet included. Friendly & helpful staff.

Good job

Thank you for a wonderful stay. We will be back.

The staff was so friendly and helpful.

It was amazing everything from cleanliness to breakfast!!!

Our room was great and had a fireplace which was much needed due to freezing weather. The overall hotel needs updating but I would stay here again. Staff was happy & friendly. the hotel is in a convenient location too.

Cleaning can be better

X

clean

We found dog hair all over our room a stink bug on the bed, the hotel tub and pool were both broken.

Great room for a girls shopping trip! 2 bedrooms, 2 bathrooms, and a kitchen and living room! Clean and well equipped, we had a great trip!

Very clean place with friendly staff.

Asked for an accessible room. The room that was given was not accessible and will never stay again.

Room smelt like cat urine .

Very good

The breakfast guy, Fred, was fabulous! He made the delicious eggs and was so friendly and warm. He remembered our names. It was like we were having breakfast at his home. He truly got our day off to a positive start. Give that man a raise! He was the highlight—and the desk staff member who was on for several days (Oct. 8 and on) was super friendly and helpful too.