Comfort Suites Pelham Hoover I-65

Explore Comfort Suites Pelham Hoover I-65
8,2
Very Good
From 1.000 reviews
Cleanliness

8,4

Room Comfort

8,4

Location

8,4

Service and Facilites

8,6

Traveler Reviews Comfort Suites Pelham Hoover I-65

Number of reviews per page
20
40
Top reviews
Holly
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Weird smell on 4th floor and noisy construction outside. Room seems fine. Overall not bad.
Anita
6,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Hotel need major remodeling. Couch in the rooms was nasty , chip paint on walls. I felt uncomfortable in the room alnight. Would never stay again
Gib
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice
John
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Parking lot was a little too small for the size of the hotel. Otherwise, great stay.
Natalie
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very clean and nice
Don
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Yes
December
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean and sufficient for a one night stay. Staff was friendly and helpful
Aurora
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was perfect.. great area, with restaurants and stores.. everything was very clean and smelled really good.. would def stay again
Elia
icon-Business Family
Business Family
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean, excellent service
Alan
icon-Friends and Family
Friends and Family
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel was clean and very nice. Our room was perfect with a new air conditioner that kept it nice and cool. The continental breakfast was great as well. The staff were friendly and helpful. The only issue was limited parking.
Darryl
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Happy
Julia
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

First thing my husband said when we walked into the lobby was "This place is clean." It was clean, smelled good, decor was nice, and staff were friendly and helpful. I gave a 4 for the property conditions because some areas need some updating, fresh paint, ect. The guy that checked us in did mention they will begin remodeling in November!
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Melissa
10,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great place
richard
icon-Leisure Family
Leisure Family
6,0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

linens and bedding had large visible stains.
Verified traveler
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

All was great beyond expectation . Im in town every 3 months , I will get my room here every time . The room was nice and Clean and the staff was great , I was very comfortable with my room , the over all stay was great the pool is Clean and they also offer a good free breakfast
Edward
2,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I do not recommend going here but is not a well-maintained property.
Adrienne
10,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel is directly behind AutoZone. Very convenient when trying to decide of food or just to sight see for a while. Staff night and morning are very nice and informative. Room was amazingly comfortable. 2nd floor right next to the pool. Will stay here again.
Verified traveler
icon-Business
Business
4,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Once I checked in the ride on the elevator was super sketchy. Loud clunks and screeches like it was about to give out. I couldn't get into my room and had to go back down. Got a new key and it still didnt work. I ended up being put in a different room (whatever). Floors seemed dirty (I wouldnt walk around barefooted). The remote to the TV was dirty and sticky. The bed was at least comfortable and the air worked well. Wanted to check out early due to personal reasons. Talked to the guy at the front desk who told me that he would take care of it in the morning and that I could get a refund. Come the next morning I was told that I couldnt check out early without being charged MORE money even though the night before I was told I could get a full refund for Friday night. Guess who wasn't there to take any accountability. I still left on Friday and they were just going to check me out on Saturday. While I was going home I realized they charged me for the CREDIT on my room. Mind you as soon as I checked in they charged my card immediately. They made it where my account was negative right when I was getting gas for the trip home. They did rectify the issue and immediately gave me the refund that wont show on my account for 3 to 5 days. I will never go back to another comfort suites. I should of listened to the bad reviews and stayed away. Make sure you always check your bank statements because if I didnt notice it then Im sure they would have kept my momey. Stay. Away!!
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Tricia
icon-Leisure with Partner
Leisure with Partner
8,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Nice room, breakfast was not great, friendly staff
Kim
4,0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The room was wet and musky. I would not stay here again
Number of reviews per page
20
40