Lovely hotel beautiful building outdoor pool very cool. Staff very friendly and food very good.

Downgraded on check-in (even though Platinum Hotels.com status) given free breakfast to make up for it. Poached eggs overcooked. Staff generally seemed confused at check in. Sent an email asking if wanted car parking to which i said yes, but guess this was not sent from hotel as no reservation made. Overhead over people checking in who also thought they had requested car parking but not provided.

Having been pushed repeatedly before arrival to use the online registration, it was clear why. We had to wait 5 minutes at an otherwise empty reception whilst the receptionist at check-in figured out how to use the new system. Overall the hotel felt tired and below the standards that I’d normally expect from this brand. The room was dark and poorly designed. Disappointing experience overall. Positives were that dinner was enjoyable and the wine excellent.

All was good. Except I cannot believe they cannot give free to use umbrellas. Take a £50 deposit if need be, if they are worried people take them home!

Good

We came to this hotel because it had a swimming pool. Unfortunately, it was closed when we went to use it. It would have helped if we had been told this when we arrived.

Superb property lovely room convenient parking - lovely as always

Delicious breakfast. Room and service average

I asked for a quiet room but it wasnt very quiet, and the main light in ourroom didn't work. Fine other than that.

Good place

It was fine but not great, expensive price-point for what it was. The king bed was a double. Disrupted sleep from banging doors. Staff were the standout, their service was brilliant.

The rooms very clean and comfortable, with the usual tea and coffee, careful of the mini bar as the prices are on the high side We dined in the restaurant, French themed dining, food was disappointing based the cost, well know high street chain is better and worth the cost Breakfast was excellent

Lovely place. Very convenient and well designed. We were very disappointed that the pool was ' Closed until further notice ', as it was one of the reasons we chose this hotel over others nearby.

Love to stay again x

Fun bistro, pool and spa. Conveniently located near town centre

Brilliant as always

This hotel is really nice. My Room was tastefully decorated and very comfortable. The staff at reception were extremely polite, welcoming and very approachable.

The smallest, pokiest room we have ever experienced at any of the hotels within the HdV collection - despite it being a Deluxe category. No safe in the room. Very little space to place clothes. Impossible to open the bathroom door if someone was sitting at the desk/dressing table (crazy!). We booked for lunch in the bistro, which was supposed to be a treat on our son's graduation day. The food was good but the restaurant was almost empty and therefore lacking atmosphere. Despite the lack of diners, service was very slow and we had to chase some items that we had ordered at the start. Overall a very disappointing experience and bad value for money; not what we expect (and have experienced) at Hotel du Vin in previous years.

An oasis of calm in a lovely small historic city. Make sure you use the pool and garden and enjoy a glass of champagne during happy hour, outside if the sun is shining! Wonderful short stay!

Reception staff were friendly and efficient.