Overall Ratings & Reviews La Joya Pachuca

The hotel offered a pleasant stay overall, but one issue that stood out was the lack of sound insulation in the room. Throughout my stay, I could clearly hear noises from the hallway, such as other guests talking, doors closing, and cleaning staff working. At times, even street noise filtered in, which affected the quality of rest, especially during the night. While the room itself was clean and well-equipped, the noise levels made it difficult to fully relax. For a more restful experience, improved soundproofing would be a valuable upgrade.

Convenient location

The staff are so friendly and helpful!

There is a restaurant, department store and a very cozy bar all attached to the hotel. Hotel staff are friendly and helpful. The area around the hotel is safe and walkable. The price to stay at the hotel is very reasonable.

Overall this is the best hotel in Pachuca

I just lose my dear mother in law at a hospital in Pachuca, I had to stay in Pachuca for 4 days, it was kind they let me do my check out little longer than the usual. I could call The Joya my second home Thank you

Enjoyed my stay at La Joya

I recommend this hotel to anyone.

Pague agregando desayuno y en el chequeo dijeron que el desayuno no estaba incluido en la aplicación, pero yo pagué por el desayuno aparte por medio de la aplicación, asi que se me hizo muy desagradable!

Everything was at it should be, we liked it a lot.

The hotel was beautiful. The staff was so nice. Room was clean and comfortable.

The value for this hotel is excellent. We weren’t expecting this level of quality when we booked the hotel.

Personal muy amable y rápida recepción 👍

A great value!

Clean everything inside and out nice and quiet and the employees are all very professional

Everyone was very professional and friendly, the hotel look very clean. Smelled good and is well kept. I was so happy with my experiencia that when i came back to Pachuca I stayed here again. It has a store ma bar, and a restaurant.

Buen servicio y limpio

They need to improve their showers.

Have stayed here before and it is an average hotel but location that worked for our trip. Not all reception is bilingual but we did have a bellman that spoke good English to help translate. Bed was not comfortable and adjusting the air in the room was a challenge.

Coming back