The hotel is lovely but needs to clear up a few service issues . Our first morning at breakfast was totally chaotic . There was one lady working trying to do everything which resulted in nobody around to help when needed . Our table not cleared of dirty plates & having to chase her around to give our breakfast order .
She ended up dropping a pile of plates as she was so over stretched . Not a good experience for us either . We worked out the system by ourselves .
The second problem we had regarding service was on the rooftop bar . There was 6 of us staying in the hotel & decided on our first night after arriving in the evening to go up to eat .
The gentleman started off very friendly . We received all our food & he said the bar was closing at a certain time . He said don’t worry you can order before closing & stay as long as you get your order in before closing which we did . He then proceeded to rush us out & get very rude after a short while . I can assure you we weren’t a loud drunken group just wanted to finish our drinks . 🍷. !! We are in our 60’s & one 75 year old so he hardly had to worry we were going to keep him up late !!!!
This is unfortunate for the rest of the staff certainly reception who were very friendly & helpful .
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Elizabeth
10,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Excellent location and great facilities offering a good value trip
Roldy
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Staff are so friendly. The place is super neat and modern. Love it
Samuel
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Lovely hotel. Great location and friendly staff
Raymond
Leisure
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great staff.
James
10,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Class hotel great service clean comfortable with lots of fun activities, recommend it .
Christopher
Leisure
10,0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
The location is brilliant, near the beach and near the centre.
David
8,0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
As always its a great hotel but it is looking a bit tired and needs a cosmetic refurb
Jim
10,0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Two short stops here - and it’s a really super spot. Big rooms, comfortable beds, big windows, great staff, nice lobby, great roof deck, super breakfast (with a great breakfast crew) and a perfect location a heartbeat away from the sea. Stay here.
George
8,0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
Great hotel
Super location
Extremely. Lean and comfortable
Would have given it 5 stars only the Bath plug did not fit, so couldn’t have a bath
No complimentary water in the room
Art
Business and Leisure
10,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Great hotel and staff.
Antoine
Leisure Family
10,0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Convenient location. One block walking distance to the water front.
Fernando
Business and Leisure with Partner
10,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Great rooms and service
Timothy
Business
10,0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
Great stay. Very comfortable and close to the beach.
Very friendly staff
Lovely room
Christina Nicole
Business and Leisure
8,0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Great location and hotel, but the air conditioning wasn't great in the room.
James
Leisure with Friends
10,0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
MIM is an amazing hotel. Great rooms, great staff, great service, honestly could not fault it at all. Only thing to note is that the pool is much smaller and shallower than you expect. However just go to the beach, it’s only a minute away! Will certainly be back.
Jay
Leisure with Friends
6,0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
for that area this hotel probably the best hotel. but if you are american and not used to this european single beds you won’t be happy. The pool is nice but very small and limited seating . all in all it’s a nice hotel
Tim
10,0
/10
Reviewed 47 week(s) ago
Hotels.com verified review
It was very good, except for an issue with the lifts breaking down ( and one not repaired 3 days later).
Evidently this was due to very heavy rain, but I am unclear as to the exact cause and affect connection here.
Todd
Leisure with Partner
6,0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Definitely not worh the high price. Ive stayed many places in Sitges. The hotel was very average, and not well maintained. Service was just average.