Excelente ubicación y una bella terraza para disfrutar en la noche

There was full scale renovation going on in the rooms above and around. Woken 7.30am Saturday morning to pneumatic drill and hammering with a sledgehammer, was really loud. They should never have allowed the hotel to sell rooms for these days. Staff acknowledged it was ridiculous but rather than taking direct responsibility directed us back to expedia for a refund.

Hotel feels hot from the moment you walk in. AC on rooms were not working properly. Called rooms service twice but they claimed it was working fine. Was about 80 degrees inside the rooms all three days i stayed.

Very esthetic.

Great Hotel...great Service, special Thanks to Patricia, was very helpful and kind, great breakfast....amazing location

The hotel was very nice. The staff was beyond helpful. Ester was the first to greet me after a very long sleepless journey. She helped me when I need help with the lighting system. The bed was comfortable. The rooftop bar was enjoyable. I would stay there again.

The staff was extremely helpful directing us to several wonderful places to vist and eat. The rooftop deck was a multiple evening ender. Madrid very walkable from the hotel. We enjoyed our visit:)

Clean room

Excellent location in Gran Via with a beautiful rooftop. The staff is very helpful.

We had a wonderful stay! The terrace room on the 10th floor was incredible. The view and the outdoor space right in the heart of the Gran Via was really special. We were walking distance from many of the best locations, and we walked to many great lunches and dinners everyday. The staff was super friendly and answered all of our typical tourist questions with a smile. They also accommodated our early check-in request and gave us a call promptly when our room was ready. Can’t wait to return!

Clean room, excellent staff, and excellent location

Excellent Staff Big shout out to Roberto at the Reception went above and beyond. Will go back Thanks ti him . Breakfast was very good. Money well spent. Definitely recommended great location.

Hotel was clean but we needed a little more space so moved to a bigger room. Location was good to get to all sites easily but Gran Via is super crowded even in January!

Loved this hotel, great customer service, rooms are spacious and modern, centrally located. GREAT !

Very nice hotel and close to everything

Very friendly staff

The staff was very nice. The room was clean. And the hotel was close to top spots in Madrid.

Very well run hotel. Staff is very friendly and knowledgeable of the nearby options

Excellent location and spotlessly clean throughout. Reception staff were friendly and the rooftop bar was a real highlight. My room was on the inner courtyard side, which meant lots of windows looked directly in, so I kept the curtains closed—next time I’d request a street-facing room. The only other minor issue was a slight leak through the shower screen, though it dried quickly and didn’t affect my stay. Overall, a very good experience and I’d be happy to stay here again.

Amazing place and service