Fidel Andres
with Partner
4,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Obviously management fails, stayed for 4 days with my partner. Staff are nice and tried their best to make things work but it's just too stretchy for them to patch the existing failed system.
Good swimming pool and sauna but no staff in swimming pool
The swimming pool and the sauna are good, and well maintained,
We were asked to purchase a swimming hat on check in to use the swimming pool, but no one were actually using hat, and no one was enforcing it at the pool. We thought it's for sanitary reasons, but we realised it's an upsell.
Nice buffet breakfast
Fresh food, clean restaurant, and nice staff.
Old Room Card system
We went up and down the lift MULTIPLE TIMES EVERYDAY, to the front desk to make the magnetic room card works again. The room card system is so old like my granny's credit card that will get interfered by other ? metal or other card? even the train disposable tickets are more stable than their room card. The chance it works is lower than the Italy team will win the world cup. If you like the extra gambling bit after the world cup, book a room there.
The worst occasion was when we had just used the sauna, and wanted to get back to my room quickly, but guess what, card didn't work. My partner had to go on her swimming suit to reception to get it working. After that she was very cold and wanted a hot bag and a tea, but when we called to ask for a Kettle, THEY WANTED €15 PER DAY! as we didn't book a "premium" room. (mind the 4 star hotel name)
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