Our room should have been cleaner. The tub was dirty and there was some dust on the switches. The patio door was open when we checked in.. The room location was not good as we looked out onto a patio that looked like an employee smoking area. The carpets in the hotel were old and in some areas thread bare. The hotel is a 5 minute walk from the train station, so the location is convenient.

Perfect location!

What a great place! Quiet rooms and a wonderful park nearby. It has a fine number of restaurants very close. I would stay here again definitely

Could not get tv in English. Didn’t really have much time to watch but there were some down times and would’ve liked to see some news channels I could understand. Our room was excessively warm! I tried the thermostat on the wall to no avail. Brewkfast was warm and inviting. For the most part employees were very nice with a few exceptions. It seemed when they had trouble understand my husband or I they, hmm how should I put it, they seemed irritated. All in all I would recommend the hotel. Great location in the city and great views

Breakfast was great, many choices from eggs to cheese to cereals and yogurts and breakfast pastries & at 12€ also great value. The whole hotel is immaculate including bathrooms both those with the room and the public ones. Staff were incredibly friendly & helpful. The location is amazing , a 3 minute walk from the train station and 10 minutes to the Piazza Grande & close to many good restaurants. Wifi is very good and easy to connect to, beds are comfortable with really nice bed linens. The icing on the cake is the rooftop terrace. Checkout is 11 AM, but our train wasn't until 4PM. After walking to 2 museums and having lunch at a local restaurant , we returned to the hotel to pick up our bags and were welcome to wait either in the lounge off the lobby or on the Terrace. An excellent hotel for the price.

Great location and nice staff

The hotel is nice but it’s too expensive what they offer and the room was very noise

We had a last-minute stay there due to the train strike, and it was a great evening after all… The hotel was right there in the main Square plus near the train station. The staff was lovely and they have the most beautiful rooftop patio and bar. you have to check out.

we recommend a hotel to family and friends

Very accessible to the train station and a great home base to stay while exploring Tuscany towns. A wonderful food city as well with many options.

The staff is amazing and makes up for the hard beds.

Great location, great service!

All staff is marvelous. Breakfast is varied and tasty. Bartenders make great drinks and drinking them at sunset on rooftop is divine. Stayed there twice; will always go back. They can tell you where everything in town is, where to eat, shop, pray, visit. Rooms nicely laid out and comfy.

We checked in and were given keys to our room and the room was not clean. It had an awful smell too. We were given another room at exorbitant cost and the air conditioning was not working. I would NOT recommend this hotel to anyone.

Close to the train station. Good buffet breakfast. Beds were mediocre-mattress was fairly thin. A/C didn't work. Had a room on the street side which was noisy until we closed the window. Only stayed one night so no big deal

Jason helped us and made the difference

Well, the hotel is very conveniently located but it lacks some basic features. The bathroom is outdated, it is difficult to take a shower, we were not offered an upgrade. We got a very dark room. We were not warned that to service the rooms you need to request them.

Great place

Very well located, only a block away from the train station. The staff was attentive.

Great Location. Nice room. Slept there. George Washington did not