Very comfortable, lovely stay with a lot to do nearby. Basically in the center of Madrid so lots to see and do!

Perfect location. Close to everything (metro, food, shopping...etc). Very quiet and friendly staff. The two things that I was not satisfied is: 1. The air in the rooms is centrally-controlled condition. During the time of my stay, it wasn't working, so my room was HOT HOT. I was sweating through the night. And if I open the windows for fresh air, it gets too noisy. 2. Lack of variety choices for breakfast, wish there were more options.

Great location, staff were always awesome and helpful. Clean rooms in a great location.

The front desk clerk was outstanding

Espectacular!!! La ubicación es perfecta y el ambiente se siente desde que llegas por su cercanía à La Gran Via. El personal fue fabuloso, siempre atentos y con una sonrisa. ¡100% recomendado!

Room is good and clean. Arranged 3 beds for us. Great location. Near the middle of the tourist hotspot Gran Via and Sol. Staff are nice too. If the toilet door can have lock, it would be better.

The staff was excellent. The guy on the front Desk was super helpfull and gentleman.

There was no AC. Reported this to both the staff and Expedia and nothing was done. Was told that although the AC is only turned on during the summer months, technically the hotel did have AC so I was forced to cancel without a refund. Checked out less than 2 hours after checking in and wasn’t offered any reimbursement. Would never recommend this hotel

I enjoyed the room and breakfast until noon as usual. I knew the hotel from before and I even had a birthday party on the rooftop bar a couple of years ago.

Excellent everything from being 1 block away from gran vía; chueca is Awesome !

Excellent staff excellent hôtel Close to everything in madrid Gran Via

During our two-night stay, the first floor of the hotel was under construction. The hotel staff never informed us of this situation. Because of the noise, we had difficulty sleeping.

Room was available early for weary travelers. The upstairs rooftop bar/lounge was not open. Room was a decent size and front desk was very helpful. Also, great location.

Lovely but noisy bathroom

Well located, this property is worth considering if you’re the kind who doesn’t mind walking around, including going to the main centres of attraction (Museo Nacional del Prado, Reina Sofia Museo, etc.). The staff is very friendly and ready to give you a hand in case you’re looking for restaurants. The breakfast buffet is well served but might need some extra in the “health section” with more choices.

El mejor lugar de Madrid

Staff was very pleasant and accommodating. I will definitely pick this place when I return.

Especial

Vey clean room and friendly staff.

Fantastic staff and great location