Overall Ratings & Reviews Hilton Garden Inn Reno

Very relaxing stay

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Everything was perfect. But wish the jacuzzi was working.

Beautiful and clean property .so nice to have an upscale property that takes dogs! Most are dirty and smelly. My dog is very well behaved..i walked her and picked up after her and it was perfect. Thank you..wonderful staff and great breakfast!

I appreciated the pet friendly atmosphere

I had a delightful stay at your wonderful hotel! The staff was especially helpful and friendly. Everyone had a "hello" for me and gave me lots of smiles. The hotel and my room were very clean. I would stay there again. Thank you!!

Clean, quick service, easy check in

Goo

Clean, easy access from airport & friendly staff. We would Definitely stay here again.

The check in was horrible. They didn’t let us check in until 45 mins after the check in time. Only comped us $8 parking. We didn’t have enough time to get ready for a wedding.

Very convenient location.

Location was great, staff very friendly and helpful. The restaurant could use updating, went for dinner and no one was paying any attention that I was even there....so no dinner for me there.

Great location and excellent property.

Beautiful Hilton Garden Inn! The hotel room was beautiful and the hotel staff was able to provide us with a pack and play for my nephew. Thank you Hilton Garden Inn!

Friendly staff and really clean

The room was clean. Bed was not super comfortable so I needed to use extra padding. I was pretty shocked and upset about the price of the breakfast. Most hotels are still offering this breakfast for free and this hotel decided to charge $20 per person for a "buffet" that was the typical cereal, bagels, and mushy scrambled eggs from a carton and cheap frozen sausage sitting in vat. If they are going to charge that much, please make the food higher quality than McDonalds at least.

Like it

Nice, clean facility. I thought it a bit enriching to charge a parking fee for a regular motel parking lot.

Run down property. Monitors on the treadmills didn’t work. Motorized shade in room didn’t work. When I checked in the front desk person repeatedly told me what I could NOT get because I used a third party instead of book directly with my honors number. The restaurant breakfast was mediocre, coffee terrible and dinner worse. I was there for a training onsite- refreshments for the conference room were sad, bagels that were left all day, bags of chips and fruit bowl - also let out all day. Worst Hilton I have ever stayed at. I’m

I really like this hotel and will stay here again. I did have a problem with booking through Expedia, though, and will not use Expedia again.