Avoid in summer! The room was hotter than the sun. No Aircon in the rooms and the staff couldn't care less, they seemed hopeful we were checking out when I complained. The mysterious extra fan never arrived, If I could have changed hotel's I would have. Shame as the hotel is beautiful but being cooked isn't my idea of a good nights sleep.

Beautiful hotel with beatiful grounds, great rooms (their Deluxe rooms and suites are really something!), varied breakfast with just about everything one would expect, lovely restaurant(s), good bar, big pool, amazing chappel and truly excellent personnel! Since my first visit I have increased my visits there and now go at least once a month. Good for single, couples and family visits, also offers a wide range of rooms and prices, from family budget (but quality nonetheless) to luxury spacious. I proposed to my wife there and we've also been visiting with our baby since. What else to say?

We had a great stay however, there was supposed to be a dog wash but it was not turned on. We were on the second floor, the stairwells were not cleaned in the 2 days. Cups and rubbish left on window sills. Could not open the windows in the room. It was stifling hot. We had a fan ( no air con). The restaurant in the evenings, food was great however the staff didn’t know the answer to any of my questions. We were given 2 different menus. When we ordered it was off the old menu that was no longer available.

Please do not contemplate staying here over the summer months, we stayed over royal Ascot weekend and I cannot put into words how hot the rooms and the corridors were it felt really unsafe. They give you a desk fan in the room however this did absolutely nothing for the room temperature. I’m 7 and a half months pregnant and was looking forward to this stay, instead I felt faint and extremely hot over the 2 nights we were there. My husband and I had to ring

The property was grand and pretty from the outside, but the property is dated. There is a bit of wear and tear on site. Our window had a big crack in the corner and the wood that held the glass in the window, the wood that framed the base of our bathtub showed signs of wood deterioration. The hallway that we stayed in had a very peculiar odor and smell, similar to a rotten egg or sulfur. The staff was pleasant and accommodating, but not outwardly above and beyond friendly like others in the hospitality industry. Overall, it was just an okay stay. One night would suffice for those looking for a place to rest, but the price does not match the experience.

Nice and clean rooms. Staff very friendly and helpful. Beautiful grounds for the hotel and location.

The White House end of the hotel is lovely. Sadly we were in a different part where the rooms were tired and ultra basic. Our room stank of vomit, the mattress was very old and uncomfortable, we could feel the springs in the bed. We only had one towel and one toilet roll for two of us sharing a double room. The staff were kind but lacked an understanding of hospitality, in particular they were confused when serving dinner. Two meals came out wrong, then were corrected before being taken away, then came back, then away again. Eventually we got what we ordered and it was reasonable food. The stay was average at best.

Ascot weekend so hectic as expected however the main building is lovely but the majority of the rooms can only be thought of as the equivalent of premier inn rooms. The hotel is a confusing maze, if you’re in the blue or green wing long walk to find anything. Rats were spotted in the bar and grounds. Restaurant dinner was a disaster when we mentioned one of the party members had an allergy the food was delivered and taken away 3 x before it could be eaten as they said they hadn’t adhered to the wiping down of surfaces before preparing the food. Convenient for ascot but we won’t return . Breakfast was good.

Considering this was touted as a high end hotel, the facilities were shabby. The room was adequate but was stingy on towels. We had no help with bags after asking. Staff were friendly.

A lovely experience stopped for 1 night whilst visiting theme parks, 2 children. Huge grounds and very grand place, staff very helpful, nice spacious family room with park, pool and woodland trail. Delicious breakfast.... Lots of walking as place is so big! But just need to move car to appropriate car park as there are about 5! Would highly recommended this hotel.

Check in area was deafening with what seemed like 2 conferences being checked in in the foyer area. Parking away from check in and needing to walk there is odd and not well described. The room stank. Of vomit in the bedroom and some other vile smell in the bathroom. The sofa bed was astonishingly uncomfortable and very loud if you moved. Breakfast was mediocre.

The cooked breakfast was cold and cold plates This was the only let down for our stay.

1

We stayed in one of the green wing family rooms. Overall the room size was spacious and ample space for two adults with 2 toddlers. But the sofa bed which is meant for two kids, was absolutely shocking, the sofa bed had seen better days, and it dipped and Mattress was thing as paper, not comfortable for anyone to sleep on. These rooms don’t have air con, but the fan they supply to the room of this size is a table top desk can, 15cm in height. Overall on the face it, it was a well maintained outside hotel, good breakfast selection, but, the room did fail to meet expectations.

Really lovely hotel in beautiful surroundings. Room was fine although a really funny smell in there? Room opposite were having a terrible argument and screaming at each other. Didn’t last long and can’t be helped and no reflection on the hotel. If it wasn’t for the strange smell in the room, I would have rated it a 5.

Clean, comfortable bed and furnishings. Excellent breakfast!

This hotel is advertised as having EV charging, but it has only 2 slow Chargers for the entire hotel. The pool was full and we were told we would get a call when space became available, but 3 hours later we never had a call back. A booking system would have been better. The most disappointing thing however was that this hotel did not have any air conditioning!

Great amenities. Restaurant is a bit lacking on their buffet but something decent can be eaten there Site is great. Lovely hotel. Room is quite small for a family of 3, toilet is definitely for children not adults. Overall good stay

Disappointed overall, the Front desk staff were rude, except one member staff that we me on the last day. We only stayed for two nights. On arrival, we had one towel in the room for 3 guests! Requested soft pillows , no one came to the room to replace them that night. There was no fridge in the room despite being mid 20's so no where to store cool drinks. No air conditioning in the room 1059, provided with one fan. The Pool is basic, no sauna or steam facilities and the corridor walking up to the pool is filthy.... don't forget to were your sliders! Breakfast was ok, Sabrina was exceptionally helpful. the grounds are lovely and well maintained.

A well located hotel set in beautiful grounds with good amenities for all ages. The hotel is spread across multiple buildings, and whilst it has ramps and lift access, if you have mobility issues you will definitely need to be nearest to the main hotel reception.