Overall Ratings & Reviews MainStay Suites Texas Medical Center/Reliant Park

The ladies working the front desk Saturday 6/28 when I checked in very nice and accommodating.

We stayed at this location so we could see a baseball game at Diaken Park. Overall it was great. They were in the process of renovating but it was done quietly, if I hadn’t seen the tools I really wouldn’t have known it was going on. As a sleeper who needs a fan, wish I had the option to have the AC fan run as well as cool.

Absolutely enjoyed our stay, you can tell they were going through renovations but they didn’t let that get in the way and quality was still good. They gave us a super powered fan when the humidity was too much and our poor AC was doing overtime. The staff was extremely friendly and helpful. Absolutely would go back again.

My flight was cancelled and I spoke with the front desk at this disgusting establishment and she was rude for no reason ver my dismissive and unsympathetic I’m not asking for the world just a logical solution I would have even taken a credit if need be or just a change in the reservation this day and age people no longer care for people anymore and it’s sad

The newly renovated room exceeded my expectations. Very clean and exactly what we needed. The bed and pillows were extremely comfortable and clean. Will definitely stay here again!

They got our room wrong, there was no notice of construction on our floor, and there were roaches! We stayed three nights and the did not service the room once

O comment

The bed sagged due to a bad bed frame.

The stay was comfortable! Just noting that they charged a $75 deposit, which they didn’t say they were doing when checking in so just a heads up. I’m thinking it’s refundable and deposit, so just

Close to NRG Stadium

We did not get the type of room we booked or the price given on Expedia. The security latch was inefficient. The room was quite warm which we discovered the next day that it was due to a window being stuck partially open above the unit. The hotel had a moldy/musty smell and the floor in the bathroom was soft.

Too much remodeling, hit in the hotel, only one elevator which wasxsuoer sliw, room had roachesxand the toilet seat was broken

Bugs, black mold in tub, no cold air coming from AC slept in hot room and sweat the whole night after them telling us there’s nothing they can do about it but take note of it.

Hotel is still going having renovations,so be prepared to have little bit of construction. Other than that everything else was good

They didn’t have our reservation

The place was in an undesirable area my room had roaches ,and I didn’t feel safe !!!

Great staff but needs improvement. Found small roaches. Rooms dont get cleaned daily. Towels dont get changed. Alot of construction inside the hotel in eveey floor. Would stay again because love location and service to md anderson but need improvements.

The room was nice but we were not informed of certain closures of ammenities before we checked in

Staff is great, helpfull, shuttle driver is also very nice, location is great for md anderson patients with shuttle service to hospital. Beds are comfy, great little kitchen but we found 2 roaches in our room. Hotel is under construction on all floors. There is alot of homeless around and every night we got back, we were approached by one asking for money.