GrandStay Hotel and Conference

Explore GrandStay Hotel and Conference
8,0
Very Good
From 951 reviews
Cleanliness

8,0

Room Comfort

8,4

Service and Facilites

8,4

Traveler Reviews GrandStay Hotel and Conference

Number of reviews per page
20
40
Top reviews
fernando
icon-Business
Business
10,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Was amazing staying
Kristofer
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Property was not in good shape
Diogina
icon-with Children
with Children
4,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The key to open the door to your room not working They don’t clean the room unless you ask or take garbage out the pool is not in good condition Water liquid in the bending room and in the bathroom pool
Sherri
icon-Leisure
Leisure
8,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice
Ruth Ann
icon-Business
Business
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms and facilities are dirty and not well maintained. I had to switch rooms because the window in my room was leaking. The floors were dirty. There was hair in both bathrooms in both rooms. The water struggled to come on in the kitchen but eventually flowed well. The internet connection was very unreliable and made it challenging to get work done. The sheets did smell very clean but every surface had a layer of grime. They did get me moved right away with zero wait but to a smaller room.
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Verified traveler
6,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The bed was not bad at all room was ok. Needs to be updated. Also the A/C was not working. They offed a different room but it was late and my wife didn't want to go through the trouble of moving our thing at that point. They also offered some fans before they offered to move us but couldn't find any fans!
Tracie
icon-Leisure with Children
Leisure with Children
2,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Stayed here 2 years ago and loved it, but it has gone very downhill since. For starters the pull out Bud had bottle caps and hair ties in it. When you sat on the mattress it completely fell through and was unusable. One of the TVs said no signal and the front desk could not figure it out. They told us maintenance would be in to check it out and they never showed. The pool was absolutely disgusting with algae on the depth sign and murky water where you couldn't even see the bottom of the pool. The hot tub had caution tape all around it and was out of order. There was hair and Band-Aids on the floor of the pool deck as well. Very disappointed with our stay this time around, we visit Mall of America each year before school starts and will be choosing other hotels in the area in the future.
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Kimberly
icon-Friends and Family
Friends and Family
4,0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This hotel is severely outdated- there is one elevator in the whole hotel…..
Kristyn
icon-Leisure Family
Leisure Family
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Comfy beds, spacious and would stay again!
Jasmine
icon-Leisure
Leisure
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The rooms are large and offer a variety of amenities including a small kitchen area. Definitely could use some upgrades but definitely a great option for the price.
Mayra
icon-with Children
with Children
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Breakfast was very good. The pool was small and not maintenance. The gym needs some upgrades only 3 running machines not weights or area for stretching.
Amy
icon-Leisure
Leisure
10,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This is my go to hotel for south of the river. The staff is always helpful, the rooms always clean and I like the full size frig and kitchen to hold my city groceries before the long drive home.
Steve
icon-Friends and Family
Friends and Family
6,0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Breakfast was terrible. TV did not work in bedroom and staff was clueless and could not care. Changed original room as shower ceiling was moldy. The hotel condition is nothing like it was a few years ago.
Gayle
icon-Leisure
Leisure
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The only downside was someone must have forgotten to order disposable plates for the breakfast buffet, so people were piling waffles into cereal bowls. Finally staff got stoneware plates to serve the purpose. We stayed only one night so room service was not an issue but fellow guests complained their room had not been cleaned.
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Tihtnaw
icon-Business and Leisure
Business and Leisure
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Over priced but smelly bed and bad staffing.
Stephen
icon-Business and Leisure Family
Business and Leisure Family
8,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The place was fine, except for the teenagers running around with squirt guns. One of teens almost knocked me over when running around a corner. They continued this type of activity for a few hours. Overall I would still stay here again as the suit style rooms work well for my family.
Janelle
icon-Leisure Family
Leisure Family
8,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice convenient hotel. Great amenities
Gina
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location
Douglas
10,0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very nice room was great and clean.
Mario
icon-Friends and Family
Friends and Family
8,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Our stay was pretty good. We have been at this hotel many times. Seems like it was recently renovated. It looks nice. The breakfast was good too. No issues at all.
Number of reviews per page
20
40