It was the kind of experience that could have been great, but was let down by details. Staying for multiple nights, the simple act of providing clean mugs for drinks would mean that the place felt welcome. It's the only hotel I've ever stayed in where we had to do our washing up. The reception staff stated that replacing mugs or ensuring that they were clean "depended on the length of stay" - suffice to say that, at no point, had we stayed long enough for that to happen. That, and not replenishing coffee/tea/biscuits every day (but doing so on some days, making it feel like it was missed rather than actively not done).
Additionally, two single duvets zipped into one cover is fine, if it did not mean that one part of the duvet was doubled over to fit, so one of us got double-thickness duvet and a very overheated few nights. It may not have been as uncomfortable as it was (the mattress was OK, but had definitely seen better days) if there was aircon, but at least the lack of that was known in advance. Breakfast was good value, though, and the leisure facilities were excellent.
What should have been excellent as a place to stay was marred by unnecessary little things. A shame.