0 out of 5 stars.
Worst hotel experience I have ever had. What was advertised on Expedia was nowhere near the reality. The photos do not show the huge construction high rise directly beside the hotel. Noise started as early as 6:30 AM with trucks, then banging and construction by 7 AM.
Inside the hotel was just as bad. There is no sound isolation between rooms. I could hear people talking, TVs playing, and people above me stomping around like they were moving furniture. Even with earplugs, the bathroom fan, and AC on high, I still could not block out the noise or partying around 11 PM, despite the hotel saying quiet time starts at 8 PM.
The building had an overpowering scent that seemed like it was covering something up. The room felt run down, with OSB painted white over the windows, mold in the bathroom, and a shower head spraying water everywhere.
The staff were unprofessional. After I complained about noise, a staff member followed me to my room and questioned whether it was even loud. I was told cleaners come every second day, but after a full day of meetings, my room was not cleaned. No coffee, soap, towels, or toilet paper.
Their solution was to blame me for not asking, then tell me to pack up and move rooms. After 30 minutes arguing in the lobby, I was handed toilet paper, towels, and got to pick out 3 coffee pods.
I paid over $250 per night. Completely unacceptable and not as advertised.
