Overall Ratings & Reviews The Point Hotel & Suites

Hotel is a bit dated. Older hotel I had a lot of construction around the streets not their fault. Our hotel room was extremely dated. TVs were extremely old but they did work. Did not have HDMI hookups for any entertainment such as Roku or fire stick or even video games. But we stayed there for two nights and we went to universal Orlando and it was perfectly fine for a stay for a theme park. But as a family vacation I would not recommend.

Best hotel I’ve stayed in. I travel a lot because my daughter plays travel volleyball. We will be staying here again next year

Excellent the staff very friendly

The hotel offers excellent storage space and a functional kitchenette. The pool area was a great spot to relax while waiting for the room, and the staff, especially Jailene, were incredibly welcoming. The hotel is also a short Uber ride to Universal, making it convenient for theme park visits. The only downside was the proximity of the rooms, which sometimes allowed for noise from neighboring rooms.

My family and I had a great experience staying at this hotel.

No vending machines

The property was nice

Nice place to stay

We booked this hotel based on the location and reviews. The location was fine, but there was only one entry door, we thought that was strange. Check in was easy and the front desk lady was very nice. We received our keys and went to our room. Upon entry, we noticed the overall uncleanliness of the room. The walls and baseboards were dirty, especially in the bathroom. The sheets were very stiff and felt like sand paper.

They were super accommodating!!

They make some improvements in the rooms . Need to upgrade the beds.

Great location, and price can't be beat.

The place consistently smelled of marijuana so bad you could tell they were smoking in the room. our shower water was not warm. We had two rooms and both rooms the water was not hot at all more cold than anything…there were no towels at the pool. The room is in fair condition

I will start with the good: this hotel is close to universal and islands of adventure perfect for families who want to stay close to the parks but at staying at one of the universal hotels. Close to a lot of restaurants and stores to shop at. Now the bad: we checked in around 9:30PM-10ish due to us spending time at the universal parks all day (recently stayed at Royal Pacific hotel for a night for the express passes) check in went fine, first look at the room it looked nice (one-bedroom suite) but once we was about to lay down in the bed after a long day at the parks we noticed the bed comforter had spots on it, so we took that off and then come to find pieces of hair on top of the sheets that were under the covers which is crazy to me. We called the front desk and asked them if they can bring us some new sheets because the sheets we had were dirty, front desk told us “he was the only one in the front and he couldn’t bring us the sheets and that we would have to come get the sheets” I’m like put up a sign saying that you will be back soon (which they have done before) and bring us some clean sheets and take these dirty sheets away. But whatever went to get the sheets and they were clean. I don’t know who was cleaning the sheets and comforter but they have to do better. Also how does the sink water have more pressure than the shower, it felt like I was taking a shower in a water fountain. If the hotel can fix those problems it would be sooooo much better.

Close to most things

I enjoyed the whirlpool tub. The front desk people were nice & helpful. The negatives are I had no hot water the morning I checked out. The AC was not working in the fitness center & the temps was 95 outside. This was very disappointing as I look forward to enjoying the gym any time I have a hotel stay. The hotel definitely needs some updates. The gym equipment is old & rusted. The appliances in the kitchen are very old.

The layout of my suite was comfy. Loved the view from my balcony. Just wished the hotel had more food options

The cleaning staff did not speak English and we didn’t get any housecleaning or new towels daily. It was very loud with people having parties and kids running the halls all times of the night.

Poor service, no empathy for guests, the room assigned to me was next to the pool, where there was a lot of noise. I asked to change rooms, and they only responded that the hotel was full. No attempt was made to resolve the problem. No restaurant nor coffe

I don't even know if I have the energy to explain. The check in process was a disaster. Hotels.com said I paid a deposit yet no one could find a paid deposit. The hotel made a xerox copy of my ID in a back room - definitely sketchy. Anytime I needed anything from the front desk, people from a completely other hotel were manning the desk so couldn't help me. The outdoor food/bar area was not open the entire four days we were there. The front lobby absolutely stunk like a highway rest stop. There was a heavy cigarette smoke smell in the hallway of my room. It was a terrible stay overall and I'd never stay or recommend it again.