The hotel needs a major renovation. It was empty, creepy.

Staff were friendly, check in was easy, everywhere was spotless, room was clean and presentable, amenities provided, food was good . Pleasurable stay . Easy access to sightseeing but you would need transport.

The hotel need update and the rooms are dusty

Wonderful service. Great staff. Central location super close to Metro. Lovely rooftop pool and bar with great views. Comfy beds. Left AirPods in room when we flew home and the staff mailed them back to the US. Great hotel!!

The staff were all very friendly and attentive including the cleaners, the hotel was very nice and the facilities were great, the food was lovely.

the breakfast is very poor with little variety of products

Great hotel for our needs, free parking near front entrance, huge rooms, comfy beds & great half board meals offer.

reserved two rooms: 1 was nice, but window to very small courtyard gave a feeling of claustrophobic. Bath tub was dirty/dusty. 2nd room was even more claustrophobic than the 1st. beds in niche opposite and far from window that looked into small space of walls inside the hotel . Very bad layout... :( Staff was very nice and breakfast was good. However...not a 4* hotel :(

Very clean.

Far from Santiago de Compostela. Advertised as a 4 star but it may be a 3 star at best.

How does this hotel manage to have 4 stars? Next time I will try something else

The staff are exceptional. The bar staff were simply wonderful and the receptionists were so helpful, accommodating and friendly. The spa is amazing. I had a great time, thank you very much

Used this hotel as a base for exploring Santiago. We had a car so the few minutes drive into town was no problem with lots of free on site parking at the hotel. Parking in Santiago itself is tricky but we found an excellent place called Parking Municipal Belvis just a short ten minute walk to the historic centre. Hotel itself was big, clean and with spacious rooms. Just the job. We were on a touring holiday so if you're not in a car then probably not for you as not walking distance into Santiago and public transport is patchy.

It was very pleasured stay, maybe the best compleate spa, small but funccional. Will be back.

everything was as described. good price and spa

deberian hacer un mantenimiento del hotel un poco mas exhaustivo, se ven pasillos deteriorados por el moho, el suelo de la habitacion muy desgastado, demasiada uralita...

The hotel itself was very comfortable and had all the amenities one could ask for. However it's situation so far from Compostela was a big drawback. I was there over a weekend and although there appears to be a regular bus service during the week ant weekends this is not available. Taxis had be used and this added a considerable amount to the cost of the stay for which I had not budgeted. The hotel information was not clear the distance issue.

This place doesn't deserve a 4 stars... It's more a 2 stars. Really bad soundproofing! Only one elevator whichever was really slow. Really bad light system in the room and bedroom.

What an overrated place! This place is in need of a makeover for sure, but mostly we were made to feel second class, I guess because we booked through Hotels.com. Our rooms were dumpy and small, and when we went down for breakfast we were quickly shunted away from the room with the white table cloths and into an adjacent room that was nothing more than basic. Even though I'm sure we paid more for our rooms, it was obvious the tour bus crowd was being treated to a whole different level of service. This is not only tacky, but completely unacceptable in the service industry.

Over half an hour queuing to check in with no apology even though there was a manager floating around she didnt help the completely overwhelmed receptionist get people checked in.The bed had obviously been changed from a kingsize to a standard double as the bedside tables were integral to the headboard and were miles away from the side of the bed.the absolute worst thing was hearing other guests using their bathrooms at night. It was as if they were in the same room. This hotel has unhelpful staff, pokey rooms, bathrooms in stereo. ... nowhere near worthy of 4 stars. 2 at the most