Overall Ratings & Reviews Holiday Inn Express & Suites BETHLEHEM by IHG, an IHG Hotel

The front desk representative said she couldn't find my reservation nor the confirmatio number I showed her from Expedia. The staff including the manager with braids that does the breakfast, hair not tied back and hair in scramble eggs. I love Holiday Inn Express, but this one need some staff training. Holiday Inn Express is our seven year old favorite hotel chain.

The place is very clean, they’re very friendly and courteous, I would definitely come back.

Front Desk Attendant was very nice and made the checkin process very easy and conveniently with a smile. Great customer service goes a long way and he did a very good job making sure I had everything I needed. Would definitely stay again.

The bathroom was disgusting. Black mildew everywhere. The chair in the room was worn out. The corners of the rooms all had dust. The walls were filthy. They gave us a top floor room and it was so gross the guy at the front desk said “i got you” and gave us a key to a 1st floor room that was literally just as bad. Bathroom floors had stuff growing on them. Shower head had other stuff growing on it too! Our beds looked slept in when we arrived too. But we were so tired so we just fell asleep- but not for long because the traffic noise was so bad. Only nice thing about this place was the morning coffee was surprisingly good and they tried hard for the breakfast. Also the staff was nice. But the place is so run down!!!! Nothing like the reviews. I kept wondering if I accidentally booked a wrong place!

Old and dirty room smells bad I guess carpet got wet or something

It was clean and the pool remained open until 11pm which is much later than other places I’ve stayed at. Complementary Breakfast offered a nice selection as well.

Loved the pool and room.

Quick check oin/out, clean, free breakfast. Really good hotel.

I have no complaints about anything!

The excellent staff and manager! Makes you want to come back! The place was very clean. Only place i will stay when in or around Bethlehem PA! Thank you for making my stay so comfortable.

My stay was great, I will be staying again. Only thing is the sofa in my room need to be replaced,

Friendly helpful staff. Clean and comfy.

Wonderful

Location was perfect. Simone, the receptionist, was wonderful. She made our stay so enjoyable. Will definitely come back.

Super comfortable room with friendly staff. I slept great!

Spacious

Very nice

I like it because it's convenient for me when I come into town. It's a very clean and nice place. One I would stay at again and again. Holiday Inn and Suites are very nice places

Great experience

Goo